At a Glance
- Tasks: Be the friendly face for customers, helping them navigate banking services and digital tools.
- Company: Join a purpose-led building society with a strong ethical foundation.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and extensive wellbeing support.
- Other info: Work in a dynamic setting with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while thriving in a supportive team environment.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 27450 - 33550 £ per year.
This role is the first point of contact for personal and business banking customers within our Southampton branch, supporting customers through our digital transformation across a variety of channels including in person, telephone and secure messages.
This role works Monday to Friday 8.30am - 4.30pm.
Other duties include identifying and addressing customer's needs, cash management control and utilising various internal systems to update customer records.
The role holder will also encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss relevant additional products and services.
The person in post will also be responsible for protecting and educating customers against fraud and scams and engaging with customers from various backgrounds including those who may be vulnerable.
Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
We are looking for someone with outstanding customer service skills, who excel in a fast paced environment, are motivated to succeed and want to thrive in a rewarding organisation., To be successful you’ll have strong experience within a customer service environment with a passion for excellent customer service with a positive, enthusiastic and resilient approach.
For this role you’ll need to have
- Current experience in a customer focused role (e. g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment
- Computer literate with the ability to navigate quickly and confidently around multiple systems
Experience in these areas would be helpful
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
- Proven success in achieving targets, objectives or deadlines
In 2025, Coventry Building Society purchased The Co-operative Bank.
Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.
Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us.
Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity.
By working together, we know you'll build more than just a career with us.
- Flexibility and why it matters
- #J-18808-Ljbffr
Customer Service Assistant in Southampton employer: The Coventry Building Society
Coventry Building Society is an exceptional employer, offering a unique opportunity for a Lead QRM Model Developer to contribute to high-profile projects within a supportive and ethical work environment. With a strong focus on employee wellbeing, comprehensive benefits including a discretionary bonus scheme, and a commitment to diversity and inclusion, the society fosters a culture of growth and recognition, making it an ideal place for professionals seeking meaningful and rewarding careers in the financial services sector.
Contact Details:
The Coventry Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Coventry Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Coventry Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Coventry Building Society:Your cover letter is your chance to shine! Tell us why you want to work at The Coventry Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Coventry Building Society!
How to prepare for a job interview at The Coventry Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
