At a Glance
- Tasks: Lead and improve Major Incident Management for the Group and the Bank.
- Company: Join a forward-thinking organisation focused on technology and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on collaboration and inclusivity.
- Why this job: Make a real impact by enhancing incident response and improving service delivery.
- Qualifications: Proven leadership in IT incident management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Senior Manager - Major Incident Management Reporting into the Head of IT Shared Support Services, the Senior Manager is responsible for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.
Provide strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.
Embed best practice, strengthen stakeholder engagement, improve service restoration performance and ensure lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.
Create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas, fostering collaboration and continuous improvement.
Seek input from others to test assumptions, challenge thinking and bring in new perspectives.
We operate on a function-led hybrid approach, with two to three days per week on site.
The role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand and may be based in Coventry or Manchester. #J-18808-Ljbffr
Senior Manager - IT Shared Service (Major Incident) employer: The Coventry Building Society
The Coventry Building Society is an excellent employer that fosters a collaborative and inclusive work culture, making it an ideal place for MLOps Engineers to thrive. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on innovative AI projects in a supportive environment. The hybrid working model allows for flexibility while still encouraging team engagement in our vibrant Coventry office.
Contact Details:
The Coventry Building Society Recruitment Team
