At a Glance
- Tasks: Lead and improve Major Incident Management for the Society and the Bank.
- Company: Join a forward-thinking organisation focused on technology and customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive culture that values collaboration and innovative thinking.
- Why this job: Make a real impact by enhancing incident response and improving service delivery.
- Qualifications: Proven leadership in IT incident management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Senior Manager - Major Incident Management
Reporting into the Head of IT Shared Support Services, the Senior Manager is responsible for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.
- Provide strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.
- Embed best practice, strengthen stakeholder engagement, improve service restoration performance and ensure lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.
- Create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas, fostering collaboration and continuous improvement.
- Seek input from others to test assumptions, challenge thinking and bring in new perspectives.
We operate on a function-led hybrid approach, with two to three days per week on site.
The role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand and may be based in Coventry or Manchester.
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Senior Manager - IT Shared Service (Major Incident) in Manchester employer: The Coventry Building Society
The Coventry Building Society is an excellent employer that fosters a collaborative and inclusive work culture, making it an ideal place for MLOps Engineers to thrive. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on innovative AI projects in a supportive environment. The hybrid working model allows for flexibility while still encouraging team engagement in our vibrant Coventry office.
Contact Details:
The Coventry Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - IT Shared Service (Major Incident) in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Coventry Building Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Coventry Building Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Coventry Building Society!
✨Direct Apply to The Coventry Building Society
Let's not forget to apply directly through the The Coventry Building Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Manager - IT Shared Service (Major Incident) in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Coventry Building Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Coventry Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Coventry Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
