At a Glance
- Tasks: Lead and improve Major Incident Management for a major bank, ensuring effective incident response.
- Company: Join a leading financial services organisation with a commitment to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Hybrid working model with opportunities for travel and collaboration across sites.
- Why this job: Make a real impact in a dynamic environment while enhancing customer and colleague experiences.
- Qualifications: Proven leadership in Major Incident Management within financial services and strong ITIL knowledge.
The predicted salary is between 64350 - 78650 £ per year.
Reporting into the Head of IT Shared Support Services, the Senior Manager - Major Incident Management is accountable for leading, shaping and continuously improving the Group's Major Incident Management capability across the Society and the Bank.
The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.
As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.
This is a leadership role as defined by the Group's leadership capability framework.
In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas.
You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.
We operate on a function led hybrid approach, with two to three days per week on site.
Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand.
Role can be based in Coventry or Manchester., Full-time 35 hours Location Hybrid Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies.
As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.
Flexibility and why it matters.
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns.
- You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.
- Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.
Be an authentic 'servant-leader' who takes responsibility for ensuring the team's success ahead of your own needs.
You take a coaching approach and empower others to make decisions that lead to great outcomes.
A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.
For this role you'll need to have
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and Dev Ops Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
- #J-18808-Ljbffr
Manager - IT Shared Service (Major Incident) in Manchester employer: The Coventry Building Society
The Coventry Building Society is an excellent employer that fosters a collaborative and inclusive work culture, making it an ideal place for MLOps Engineers to thrive. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to work on innovative AI projects in a supportive environment. The hybrid working model allows for flexibility while still encouraging team engagement in our vibrant Coventry office.
Contact Details:
The Coventry Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager - IT Shared Service (Major Incident) in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Coventry Building Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Coventry Building Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Coventry Building Society!
✨Direct Apply to The Coventry Building Society
Let's not forget to apply directly through the The Coventry Building Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Manager - IT Shared Service (Major Incident) in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Coventry Building Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Coventry Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Coventry Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
