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- Tasks: Engage with customers face-to-face and provide excellent service in our Merry Hill branch.
- Company: Coventry Building Society, a trusted ethical bank with a friendly culture.
- Benefits: Paid internship, training support, and potential for part-time roles post-programme.
- Why this job: Gain hands-on experience while building relationships and developing your skills.
- Qualifications: Must be a Year 12 or 13 student with a positive attitude and good communication skills.
- Other info: Recognised as a 'Great Place to Work' with a commitment to diversity and wellbeing.
The predicted salary is between 20000 - 30000 £ per year.
This is a great opportunity to gain some hands-on, paid work experience in our Merry Hill branch. This is a face-to-face role based in one of our friendly branches, talking with and supporting our customers over the counter.
The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form.
In the programme at one of our branches, the responsibilities include:
- Meeting our members face-to-face, getting to know them and providing them with excellent customer service
- Handling their transactions accurately
- Updating their account records and dealing with any questions or queries
Development and Training
We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve you learning all about Coventry Building Society, our processes and how we work. You'll then put your knowledge into practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to make sure you're getting the most out of your programme.
Our Internship Programmes will start on Monday 20th July and will run until Friday 28th of August working full time Monday to Friday. This is a great opportunity to understand how we work and some of our interns have gone on to secure part-time Saturday roles to fit around their study at the end of the programme.
Selection Process
The selection process will involve a review of your CV and application questions, a telephone interview and a competency interview with a couple of our friendly Managers.
Candidate Profile
We're looking for individuals who share our values and our passion for putting people first. If you like building relationships with new people, have good attention to detail and like learning new things, this could be the programme for you. You'll need to have a positive, friendly attitude and excellent communication skills. We're looking for people who have the confidence to engage with a diverse variety of people, who are customer-focused and have the ability to be accurate and deal with our customer's transactions.
Company Overview
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
Program Duration & Holiday Policy
We want you to get the most out of the opportunity and as it's only on for 6 weeks it's important you don't have any more than a couple of days holiday during this time, with none of this during the first week, as these are the key training days. The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form, who have not completed the programme previously.
Values
- Caring - Helpful, Thoughtful, Kind
- Ambitious - Aspirational, Brave, Agile
- Responsible - Ethical, Reliable, Trusted
- Empowering - Inspiring, Enabling, Confident
- Straightforward - Simple, Easy, Clear
Internship Programmes in Dudley employer: The Coventry Building Society
Contact Detail:
The Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internship Programmes in Dudley
✨Tip Number 1
Get to know the company before your interview! Research Coventry Building Society's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about face-to-face interaction, try role-playing with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to share examples! Think of situations where you've demonstrated customer service skills or teamwork. Having these stories at the ready will make you stand out as a candidate who can relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this internship. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Internship Programmes in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for. Highlight any customer service experience or teamwork skills, as these are super important for this role.
Be Yourself in Your Application: We want to get to know the real you! Use your application to showcase your personality and passion for helping others. A friendly and positive attitude goes a long way in our selection process.
Show Off Your Communication Skills: Since this is a face-to-face role, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language, and don’t shy away from showing your enthusiasm for engaging with customers.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Coventry Building Society
✨Know Your Stuff
Before the interview, make sure you research Coventry Building Society and understand their values. Familiarise yourself with their services and how they support customers. This will show that you're genuinely interested in the role and ready to engage with members face-to-face.
✨Practice Makes Perfect
Since this role involves a lot of customer interaction, practice your communication skills. You could role-play common customer scenarios with a friend or family member. This will help you feel more confident when answering questions about handling transactions and dealing with queries during the interview.
✨Show Your Personality
The interviewers are looking for someone who can build relationships and has a friendly attitude. Be yourself and let your personality shine through. Share examples of how you've helped others or worked in a team, as this aligns with their values of caring and being supportive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like in the branch. This shows your enthusiasm for the internship and helps you understand how you can contribute to the team.