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- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join one of the UK's largest building societies with a community focus.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and wellbeing support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service roles and strong attention to detail.
- Other info: Flexible working patterns available and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Assistant
Coventry Building Society
Bedworth, Warwickshire
Permanent
Full time
About the role
We\’re looking for a friendly, helpful person to join the team in our Bulkington branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who\’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Benefits:
- 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
About you
For this role you\’ll be a people person and it\’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. To be successful in this role its essential you have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
Desirable experience will include:
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
About us
We\’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We\’re officially recognised as a \’Great Place to Work\’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We\’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you\’ll build more than just a career with us. All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we\’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We\’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
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Customer Service Assistant employer: The Coventry Building Society
Contact Detail:
The Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your friendly and helpful nature.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Coventry Building Society.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature that fits perfectly with our team.
Tailor Your Application: Make sure to highlight your customer service experience and any relevant skills. We love seeing how your background aligns with what we do, so connect the dots for us!
Show Attention to Detail: Since accuracy is key in this role, pay close attention to your application. Double-check for any typos or errors, as this shows us you care about getting things right—just like you would for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at The Coventry Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you’ve handled difficult situations or gone the extra mile for a customer. This will show that you understand the role and can relate to the challenges they face.
✨Familiarise Yourself with the Company
Do a bit of homework on Coventry Building Society. Understand their values, services, and what makes them a great place to work. Being able to discuss how your personal values align with theirs will definitely impress the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You might even want to practice this with a friend beforehand to get comfortable with it.
✨Prepare for Cash Handling Questions
Since cash handling is a key responsibility, be prepared to discuss your experience with it. Think of specific instances where you’ve managed cash transactions accurately and how you ensured security and compliance with policies.