At a Glance
- Tasks: Provide excellent customer service and handle mortgage queries over the phone.
- Company: Join Coventry Building Society, a recognised 'Great Place to Work'.
- Benefits: Paid internship, training, flexible work culture, and wellbeing support.
- Other info: Opportunity for career growth and to build relationships in a diverse team.
- Why this job: Gain hands-on experience while learning about mortgages in a supportive environment.
- Qualifications: Must be a Year 12 or 13 student with good communication skills.
The predicted salary is between 20000 - 30000 £ per year.
This is a great opportunity to gain some hands-on, paid work experience in our Telephone Mortgage Customer Service team. This telephone-based role will involve taking calls from customers about their mortgages after supportive training. This internship is only available to students who are studying for the first time in Years 12 or 13 at college or 6th form.
Responsibilities
- Providing good customer service over the telephone
- Handling simple customer queries
- Gathering accurate information to update records
- Learning about mortgages
Development & Support
We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve learning all about Coventry Building Society, our processes, and how we work. You’ll then put your knowledge into practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to ensure you’re getting the most out of the programme. The internship programme will start on Monday 20th July and run until Friday 28th August, working full time Monday to Friday.
Our Values
- Caring – Helpful, Thoughtful, Kind
- Ambitious – Aspirational, Brave, Agile
- Responsible – Ethical, Reliable, Trusted
- Empowering – Inspiring, Enabling, Confident
- Straightforward – Simple, Easy, Clear
Selection Process
The selection process will involve a review of your CV and application questions, a telephone interview and a competency interview with a couple of our friendly managers.
Who We’re Looking For
We’re looking for individuals who share our values and have a passion for putting people first. If you like building relationships with new people, have good attention to detail, and enjoy learning new things, this could be the programme for you. You’ll need to have a positive, friendly attitude and excellent communication skills. We value confidence to engage with a diverse variety of people, a customer-focused mindset, accuracy, and the ability to manage the customer’s transactions.
In 2025, Coventry Building Society purchased The Co-operative Bank, bringing together our purpose-led building society with the UK's original ethical bank. With almost 300 years of combined experience, our ethics and dedication continue to guide us. We are officially recognised as a “Great Place to Work” and our benefits go beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation, and we celebrate diversity. Flexibility is important to us, and we know you’ll build more than just a career with us. This is a great opportunity to get hands-on paid work experience and understand how we work.
Internship Programmes in Coventry employer: The Coventry Building Society
Coventry Building Society is an excellent employer that prioritises the growth and development of its interns through comprehensive training and supportive mentorship. With a strong commitment to diversity, equality, and employee wellbeing, we offer a rewarding work culture where you can gain valuable experience in customer service while being part of a purpose-driven organisation. Join us for a meaningful internship that not only enhances your skills but also allows you to contribute to a company recognised as a 'Great Place to Work'.
Contact Details:
The Coventry Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internship Programmes in Coventry
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at The Coventry Building Society for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Internship Programmes in Coventry
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let The Coventry Building Society know you’re keen to grow alongside their team.
How to prepare for a job interview at The Coventry Building Society
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with The Coventry Building Society.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
