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- Tasks: Provide excellent customer service and handle mortgage queries over the phone.
- Company: Join Coventry Building Society, a recognised 'Great Place to Work'.
- Benefits: Paid internship, training, flexible work culture, and wellbeing support.
- Why this job: Gain hands-on experience while learning about mortgages in a supportive environment.
- Qualifications: Must be a Year 12 or 13 student with good communication skills.
- Other info: Opportunity for career growth and to build relationships in a diverse team.
The predicted salary is between 20000 - 30000 ÂŁ per year.
This is a great opportunity to gain some hands-on, paid work experience in our Telephone Mortgage Customer Service team. This telephone-based role will involve taking calls from customers about their mortgages after supportive training. This internship is only available to students who are studying for the first time in Years 12 or 13 at college or 6th form.
Responsibilities
- Providing good customer service over the telephone
- Handling simple customer queries
- Gathering accurate information to update records
- Learning about mortgages
Development & Support
We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve learning all about Coventry Building Society, our processes, and how we work. You’ll then put your knowledge into practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to ensure you’re getting the most out of the programme. The internship programme will start on Monday 20th July and run until Friday 28th August, working full time Monday to Friday.
Our Values
- Caring – Helpful, Thoughtful, Kind
- Ambitious – Aspirational, Brave, Agile
- Responsible – Ethical, Reliable, Trusted
- Empowering – Inspiring, Enabling, Confident
- Straightforward – Simple, Easy, Clear
Selection Process
The selection process will involve a review of your CV and application questions, a telephone interview and a competency interview with a couple of our friendly managers.
Who We’re Looking For
We’re looking for individuals who share our values and have a passion for putting people first. If you like building relationships with new people, have good attention to detail, and enjoy learning new things, this could be the programme for you. You’ll need to have a positive, friendly attitude and excellent communication skills. We value confidence to engage with a diverse variety of people, a customer-focused mindset, accuracy, and the ability to manage the customer’s transactions.
In 2025, Coventry Building Society purchased The Co-operative Bank, bringing together our purpose-led building society with the UK's original ethical bank. With almost 300 years of combined experience, our ethics and dedication continue to guide us. We are officially recognised as a “Great Place to Work” and our benefits go beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation, and we celebrate diversity. Flexibility is important to us, and we know you’ll build more than just a career with us. This is a great opportunity to get hands-on paid work experience and understand how we work.
Internship Programmes in Coventry employer: The Coventry Building Society
Contact Detail:
The Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internship Programmes in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How do you handle customer queries?' or 'What does good customer service mean to you?'. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! During the interview, let your friendly attitude and passion for helping others come through. Remember, they’re looking for someone who fits their caring and ambitious culture, so don’t be afraid to let your true self shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the internship programme there, making it easier for you to tailor your approach and stand out from the crowd.
We think you need these skills to ace Internship Programmes in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the internship. Highlight any customer service experience or relevant coursework, as we love seeing how you connect with our values!
Be Yourself in the Application Questions: When answering the application questions, let your personality shine through! We want to know who you are and how you can contribute to our team, so don’t hold back on sharing your passion for helping others.
Prepare for the Telephone Interview: Before your telephone interview, practice common questions and think about how you can demonstrate your communication skills. Remember, it’s all about showing us your friendly attitude and eagerness to learn!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Coventry Building Society
✨Know Your Stuff
Before the interview, make sure you understand the basics of mortgages and customer service. Familiarise yourself with Coventry Building Society's values and how they align with your own. This will show that you're genuinely interested in the role and the company.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to get comfortable speaking about your experiences and skills. Focus on how you can demonstrate your attention to detail and customer-focused mindset, as these are key traits they're looking for.
✨Be Yourself
During the interview, let your personality shine through! They want to see your positive attitude and friendly nature. Don’t be afraid to share your passion for helping others and building relationships, as this aligns perfectly with their values.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your enthusiasm for the role and helps you learn more about the internship programme. You might ask about the training process or how feedback is given during the internship.