At a Glance
- Tasks: Support customers in a friendly environment and handle administrative tasks.
- Company: Join Coventry Building Society, a community-focused organisation.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and wellbeing support.
- Other info: Part-time role with flexible hours and great career development opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Friendly attitude and good communication skills required.
The predicted salary is between 10 - 12 £ per hour.
We're looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time role working 8.45am - 5pm Monday and Tuesday with every other Saturday 8.45am - 12.30pm.
Responsibilities
- Support a wide range of customers in a welcoming environment.
- Find solutions for customers and keep up to date with services, policies and procedures.
- Stay on top of administrative tasks.
- Deal with cash transactions carefully and accurately.
- Take telephone calls for our greater Customer Service area.
Benefits
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
- Annual discretionary bonus scheme.
- Personal pension with enhanced contributions.
- Maternity, paternity and shared parental leave.
- Extensive wellbeing support.
- Life assurance (6 times annual salary).
Find out more about the fantastic benefits of joining Coventry Building Society.
Customer Service Assistant - Chepstow employer: The Coventry Building Society
Coventry Building Society is an excellent employer, offering a supportive and friendly work environment in the heart of Chepstow. With a strong focus on employee wellbeing, generous holiday allowances, and opportunities for personal growth, we ensure that our team members feel valued and empowered to make a difference in the community. Join us to be part of a dedicated team that prioritises customer service and fosters a culture of collaboration and respect.
Contact Details:
The Coventry Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Chepstow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Coventry Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Coventry Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Chepstow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Coventry Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about The Coventry Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Coventry Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Coventry Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Coventry Building Society will surely appreciate.
