The Cotswold Company in Norwich is seeking a Customer Service Lead to direct our Norwich-based team in a hybrid setup. You will shape how we look after customers and lead the team to deliver outstanding service each day.
You will manage Team Leaders, Quality, Complaints and our Contact Centre Trainer, driving continuous improvement with data-driven insights and strong communication in a fast-paced environment.
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Hybrid Contact Centre Manager - Lead CX & People in Norwich employer: The Cotswold Company
The Cotswold Company is an excellent employer that fosters a creative and collaborative work culture, making it an ideal environment for a Senior Art Director. With a focus on employee growth and development, you will have the opportunity to lead innovative projects in a picturesque location, surrounded by a passionate team dedicated to crafting high-quality home lifestyle products. Enjoy unique benefits such as flexible working arrangements and a commitment to work-life balance, ensuring your role is both meaningful and rewarding.
