Showroom Manager - Redbrick in Batley

Reporting to: Retail Operations Managers

Hours: 38 hours per week

Location: Redbrick

Great news and an exciting opportunity to work in a new retail store coming to Redbrick, near Batley, West Yorkshire very soon. The Cotswold Company are looking for a Showroom Manager.

As a member of the Showroom Management Team, you will have a minimum of 3 years Retail Management or Supervisory experience. The showroom team will naturally look to you as a role model, as you will be engaging, positive and inspiring. You love nothing more than working with your team to develop and motivate them to be the very best they can be, to meet and exceed targets and to take a genuine pride in the new showroom and our beautiful furnishings, brand, and the services we offer. All of this will positively impact our customers' experience and you'll love being part of that!

What will I be doing? Typically, your responsibilities will include:

• Delivering and exceeding all agreed sales budget plans and KPIs, including the follow-up of leads/quotes, whilst being fully accountable for the showroom, through influence of the P&L.
• Using your natural charm and retail sales experience to move sales forward. Be an inspirational leader within your showroom.
• Lead the team to drive profitable sales through strong product knowledge and effective selling techniques.
• Create opportunities for others by developing and nurturing your team by introducing new skills, stretching them through goals, coaching, training, and providing regular feedback.
• Create a culture in your showroom of collaboration.
• Delivering an exceptional customer service experience; demonstrating and setting the standard of what exceptional looks like.
• Ensure the showroom is merchandised in accordance with the agreed layout plan and VM guidelines whilst maintaining high standards of merchandising.
• Reporting on showroom performance weekly with clear analysis of results and solutions for any challenges faced through clear written and oral communication.
• Plan, implement and measure the success of new ranges that arrive in your showroom, ensuring profitability per square foot of floor space including quarterly range reviews.
• Work with buying team to ensure you have appropriate levels of stock to maximise sales.
• Full accountability of stock control; always maintaining accuracy.
• Collaborate and work with other Showroom Managers and teams within Retail and head office to help shape our business, sharing of best practices and learning from others.
• Identify local opportunities and understand what our competitors are doing to remain competitive within the market.
• Present and lead your business through regular showroom visits with the Retail Operations Manager; highlighting the wins and the opportunities to drive your business forward.
• Work with the Implementation Department for the general maintenance of your showroom.
• Manage the team's rotas to ensure optimal scheduling to meet demand for peak trade and key retail dates.
• Ensure the performance management of your team is consistent, relevant and engages key stakeholders within the process (Retail Operations Manager, People Team).
• Monitor individual and team targets and address any areas of concern through coaching and mentoring.
• Comply with Health & Safety standards to provide a safe environment for both team and our customers.
• Ensure cash handling procedures are adhered to and accurately completed daily.
• Management of payroll using the I-Trent payroll system, to make certain the team is paid accurately and in a timely manner.

To be a Showroom Manager for the Cotswold Company, you should have:

• A genuine interest in furnishings and design.
• A passion for our brand.
• Commitment to help shape our business.
• Self‐motivated and commercially driven to reach KPIs and sales targets.
• Lots of enthusiasm and the curiosity to ask questions and learn.
• Be resilient and adaptable to change.
• Ability to bring a team together through inspiration, motivation, and a sense of team spirit.
• A want to find better ways to do things.
• A commitment to always providing excellent customer service.
• Proven communication skills to build rapport and engagement with colleagues and customers.
• Good motivation and time management skills.
• The ability to write and present information.
• The drive to hit or beat your showroom targets every time without compromising on service standards.

For full‐time appointments, you'll work 38 hours per week, from 9:00am to 5:30pm, Monday to Sunday (incl. bank holidays, depending on your rota) over 5 days.

Great range of staff benefits:

• 25 days holiday per year + statutory public holidays.
• Company pension.
• Medical and Dental Insurance.
• Great discounts on our products – 50% personal and 25% for family & friends.
• Help@Hand - total wellbeing support for colleagues and their family members as well as everyday discounts.
• Cycle to work scheme.
• Access to Health & Wellbeing guidance and support.
• Access to discount platform.
• Your birthday day‐off!
• Paid volunteering day each year and lots more!