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- Tasks: Connect with customers and guide them to their perfect furnishings in our new Kingston Showroom.
- Company: Join The Cotswold Company, a dynamic and ambitious brand with over 25 years of experience.
- Benefits: Enjoy up to 33 days holiday, great discounts, and your birthday off!
- Why this job: Be part of a passionate team that values authenticity and customer experience.
- Qualifications: Previous sales experience, a love for furnishings, and exceptional communication skills.
- Other info: We prioritise wellbeing and inclusivity, creating a supportive workplace for all.
The predicted salary is between 28800 - 42000 £ per year.
Representing The Cotswold Company and performing a variety of customer service tasks, we are looking for awesome colleagues who can build relationships with customers and close sales, in our new Kingston Showroom. This is a full-time position (38 hours per week, including weekends and bank holidays) on a rota-basis. You will be responsible for connecting with our customers, using your natural ability to understand and interpret their individual preferences and needs and guiding them to the furnishings that they are going to enjoy and love for many years.
You will bring transferable retail customer service skills; it will be amazing if you have worked in the UK furniture and homewares market and will be engaging and highly passionate about our brand, products, and the services we provide. Our sales advisors bring energy, are self-motivated, have great communication skills and an interest in talking to our customers. You will possess a professional yet personable attitude and able to excel when working individually, towards set objectives and goals, as well as working well as part of our dynamic and ambitious team to meet collective showroom targets. As this is a new Showroom, we are ideally looking for experienced retail sales advisors.
Responsibilities
- Providing a friendly, helpful and personalised customer experience by being knowledgeable about products and interested in furnishings
- Driving profitable sales through strong product knowledge, effective selling techniques
- Delivering/exceeding all agreed targets and KPIs
- Spotting potential cross selling and upselling opportunities
- Ensuring the showroom is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
- Implementing and ending sales promotions and displays within defined timeframes
- Maintaining the stockroom
Qualifications, Skills and Experience
- Previous Sales Advisor experience - ideally in furnishings
- Love talking to our customers, a genuine interest in people
- A genuine interest in furnishing and design
- Energetic and self-motivated
- A drive to smash targets with proven sales experience
- Exceptional customer service skills gained from being in a previous Customer Service role
- Effective verbal and written communication skills
- Manages challenging situations in a calm and appropriate manner
- Approachable
- Working with kindness and understanding of other peoples needs
- Positive, can-do approach
- Authentic
Benefits
- Up to 33 days holiday per year (inc. Bank Holidays) pro-rated for part-time colleagues
- Great discounts on our products
- Your birthday day-off!
- Membership of wellbeing discount platform
- Healthcare
- Cash Plan
- Cycle to work scheme
- Paid volunteering day each year
- Death in service benefit
- Access to Health & Wellbeing guidance and support
- And lots more!
We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our teams wellbeing is our priority, and we pledge to live by our value of Constantly Caring by looking after each other, being approachable and attentive to each others needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return. Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.
Showroom Senior Sales Advisor employer: The Cotswold Company | B Corp™
Contact Detail:
The Cotswold Company | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Senior Sales Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into The Cotswold Company's values, products, and customer service approach. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Think about how you would engage a customer in the showroom. Role-play with a friend or family member to refine your communication skills and demonstrate your passion for furnishings and design.
✨Tip Number 3
Show off your personality! During the interview, let your authentic self shine through. The Cotswold Company values a friendly and approachable attitude, so don’t be afraid to share your enthusiasm for helping customers find their perfect pieces.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our dynamic team at the new Kingston Showroom.
We think you need these skills to ace Showroom Senior Sales Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for furnishings and customer service shine through. We want to see that you genuinely care about helping customers find the perfect pieces for their homes!
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or customer service, especially in the furniture and homewares market. We love seeing how your past roles have prepared you for this position!
Be Personable: Your written application should reflect your approachable personality. Use a friendly tone and show us that you can connect with customers, as that's a big part of what we do at The Cotswold Company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our new Kingston Showroom!
How to prepare for a job interview at The Cotswold Company | B Corp™
✨Know Your Products
Before the interview, make sure you familiarise yourself with The Cotswold Company's product range. Being able to discuss specific items and their features will show your genuine interest in furnishings and help you connect with the interviewers.
✨Show Your Passion for Customer Service
Prepare examples from your previous roles where you provided exceptional customer service. Highlight how you built relationships with customers and met their needs, as this aligns perfectly with the role of a Senior Sales Advisor.
✨Demonstrate Your Sales Skills
Be ready to discuss your sales achievements and how you've smashed targets in the past. Use specific metrics or examples to illustrate your success, as this will resonate well with the interviewers looking for someone who can drive profitable sales.
✨Embrace the Company Values
Familiarise yourself with The Cotswold Company's values: Happiest together, Always authentic, Passion for progress, Inspiring others, and Constantly caring. Be prepared to discuss how you embody these values in your work and how they align with your personal approach to customer service.
