Senior Property Administrator – Cozee Properties

Cozee Properties is looking for a motivated, organised and detail-oriented Assistant Property Manager to support the day-to-day running of our residential property portfolio within the Property Management team. This is an excellent opportunity for someone early in their property career who is looking to develop their knowledge of tenancy management, compliance, landlord and tenant relations, and operational processes within a fast-paced estate agency environment.

You will play a key role in ensuring tenancies are managed smoothly from move-in through to move-out, supporting compliance processes, coordinating maintenance issues, assisting with tenant and landlord communication, and helping deliver an excellent client experience. This role is ideal for someone who enjoys organisation, problem-solving, and building strong relationships while learning the foundations of professional property management.

You will work closely with the Property Management, Accounts, and Maintenance teams to support the smooth running of our residential portfolio. Reporting directly to the Senior Property Manager / Head of Operations, you will assist with tenancy administration, compliance tracking, maintenance coordination, and day-to-day tenant and landlord enquiries. You will be expected to develop a strong understanding of property legislation, tenancy processes, and customer service standards while taking ownership of tasks within your remit and escalating where needed.

• Tenancies are onboarded smoothly with accurate documentation and clear communication
• Compliance checks and renewals are monitored and followed up on time
• Maintenance issues are logged, tracked, and resolved efficiently
• Tenant and landlord enquiries are handled professionally and promptly
• Check-ins, inspections, renewals, and move-outs are well organised
• Property records and CRM systems remain accurate and up to date
• Strong working relationships are built across internal teams and clients
• Processes are followed consistently, with attention to detail and professionalism

Most weeks, you will be:

• Supporting tenancy onboarding, ensuring documents, references, Right to Rent checks, deposit registration, and key move-in information are completed correctly
• Assisting with tenancy renewals, move-outs, and check-out coordination
• Managing routine tenant and landlord communication, responding to queries and escalating issues where appropriate
• Logging and monitoring maintenance requests, coordinating contractors, and ensuring timely updates to tenants and landlords
• Supporting property inspections and maintaining accurate property records
• Monitoring compliance deadlines such as gas safety, EPCs, EICRs, and tenancy-related documentation
• Liaising with Accounts regarding rent queries, deposits, and tenant charges where needed
• Maintaining accurate notes, audit trails, and updates within the property management CRM
• Supporting senior property managers with portfolio administration and operational tasks
• Identifying small process improvements to help increase efficiency across the team

You will be office-based at our Gray’s Inn Road office, working closely with the wider operations and lettings team day-to-day.

This role is ideal for someone who:

• Has 6 months to 2 years’ experience within lettings, estate agency, residential property management, or tenancy administration
• Wants to build a long-term career in residential property management
• Is highly organised and comfortable managing multiple tasks simultaneously
• Has strong written and verbal communication skills
• Is confident speaking with landlords, tenants, contractors, and colleagues
• Takes ownership of tasks and follows through to completion
• Enjoys problem-solving and working in a fast-paced environment
• Understands the importance of detail, compliance, and customer service
• Is proactive, reliable, and eager to learn

Previous experience in lettings, estate agency, property management support, or tenancy administration is preferred. However, training can be provided.

• Basic understanding of tenancy processes, Right to Rent, deposit protection, and residential lettings legislation
• Experience handling customer queries or complaints professionally
• Familiarity with maintenance coordination or contractor management
• Confidence using CRM systems, property management software, and Microsoft Office
• Strong administration and organisational skills

• Competitive salary aligned to experience and development level
• Full training and support to build your career in property management
• Funded support for ARLA Propertymark qualification and ongoing professional development
• Office-based role at our Gray’s Inn Road, Central London office
• Exposure to all areas of residential property management
• Opportunity to work alongside experienced senior property professionals
• A collaborative team environment where development is encouraged
• Clear progression opportunities into a Property Manager role
• A boutique environment where your work is valued and your growth is supported

At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference.

Submit your CV and a short cover letter telling us why this role and why Cozee. Initial 15-minute introductory call with our team. First interview focused on your experience, motivation, and career goals. Final interview to meet the wider team and understand the role in more detail. We aim to move quickly and communicate clearly throughout the process. The full process typically runs over two to three weeks.