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- Tasks: Champion the voices of individuals in supported living and drive service improvements.
- Company: Values-driven organisation focused on quality and inclusion.
- Benefits: Flexible part-time hours, regional travel, and a chance to make a real impact.
- Why this job: Join a passionate team and help shape care services for those who need it most.
- Qualifications: Experience in social care and strong communication skills are essential.
- Other info: Opportunity to work independently and engage with diverse communities.
The predicted salary is between 24000 - 40000 £ per year.
Engagement Lead (Supported Living & Specialist Care)
Location: North Region (travel required)
Contract: 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)
Salary: £40,000 pro rata
About The Role
We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders.
You\’ll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you\’ll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.
What You\\\’ll Do
- Build strong relationships with people we support, families, advocates, and partners.
- Promote co-production, making sure people we support help shape their care and services.
- Facilitate forums, surveys, and informal check-ins to capture lived experiences.
- Follow up on complaints and concerns sensitively and effectively.
- Share learning and service improvements with families and stakeholders.
- Support inclusion, personal goal achievement, and community access.
- Maintain records, prepare reports, and present key findings.
- Work with services to deliver improvement plans based on feedback.
- Represent the organisation at external engagement events.
About You
We\’re looking for someone who is:
Essential
- Experienced in social care, health, or community services.
- Skilled at engaging with vulnerable individuals and families.
- Confident in handling complaints with sensitivity.
- Knowledgeable about supported living, specialist care (LD, autism, mental health).
- Strong in communication, listening, and empathy.
- Able to build trust, rapport, and work independently across services.
- Passionate about rights, dignity, and inclusion.
- Willing to travel regionally (driving licence and car required).
- Eligible for an Enhanced DBS check.
Desirable
- Lived experience, or experience supporting someone with a disability or complex needs.
- Previous work in engagement or advocacy.
- Training in complaints handling, mediation, or person-centred approaches.
Why Join Us?
- Make a real difference in people\\\’s lives.
- Be part of a values-driven team that listens, learns, and acts.
- Flexible part-time working with regional travel.
Interested? Apply now and help us put the voices of the people we support at the heart of everything we do.
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Engagement Lead (Supported Living) employer: The Cosmopolitan Hotel
Contact Detail:
The Cosmopolitan Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead (Supported Living)
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for supporting individuals shine through. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching the organisation’s values and recent projects. Tailor your responses to show how your skills align with their mission. We want to see that you’re not just a fit for the role, but for our team!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can leave a lasting impression. Plus, it shows that you’re proactive and genuinely care about the opportunity.
We think you need these skills to ace Engagement Lead (Supported Living)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting individuals shine through. We want to see how much you care about making a difference in people's lives, so share your experiences and motivations that align with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who understands the nuances of supported living and specialist care, so connect your background to the role we’re offering.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Engagement Lead position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The Cosmopolitan Hotel
✨Know Your Stuff
Before the interview, dive deep into the specifics of supported living and specialist care. Familiarise yourself with the latest trends, challenges, and best practices in the field. This will not only show your passion but also demonstrate that you’re ready to champion the voice of the people you’ll be supporting.
✨Showcase Your Empathy
During the interview, share examples of how you've engaged with vulnerable individuals and families in the past. Highlight your ability to listen actively and respond sensitively to complaints. This role is all about building trust, so let your genuine care for others shine through.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like following up on a complaint or facilitating a forum. Think of real-life scenarios where you’ve made a difference and be ready to discuss your approach and the outcomes. This will illustrate your problem-solving skills and commitment to quality improvement.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking insightful questions about the organisation’s approach to co-production and community engagement. This shows your interest in the role and helps you gauge if the company’s values align with yours. Plus, it’s a great way to leave a lasting impression!
