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- Tasks: Join us as a customer service specialist, making our customers happy and improving their experience.
- Company: TCLA is the largest forum in the legal profession, bridging theory and practice for aspiring lawyers.
- Benefits: Enjoy a supportive community, flexible working, and a competitive salary of £30,000.
- Why this job: Make a real impact on aspiring lawyers while being part of a caring and hardworking team.
- Qualifications: Exceptional attention to detail, strong communication skills, and a passion for helping others succeed.
- Other info: Work in-person two days a week at WeWork, Canary Wharf, with flexible start dates.
The predicted salary is between 24000 - 42000 £ per year.
The Company
Hey – I’m Jaysen. I run The Corporate Law Academy or ‘TCLA’. It\’s the largest forum in the legal profession.
The goal is simple: school and university teach you theory. The legal world requires a different set of skills, like clear writing and speaking, or an understanding of the financial world. We’re buildingKhan Academy for the working world to bridge the gap between the two.
What makes TCLA special is the community. It\’s big: we have 2,000 posts a week in our forum and 75,000 monthly active users. We care a lot about fostering a community, because the legal journey is tough, and it’s only made easier if you’re surrounded by people who lift each other up.
The Role
We’re hiring a future trainee solicitor to join our team.
As a customer service specialist, it’s your job to make our customers happy. This means fast response times, a kind, empathetic approach, and a willingness to go above and beyond to deliver exceptional service. You’re not afraid to jump on a call if that means solving the problem more quickly.
Importantly, you are excited by the idea of taking charge of customer service at TCLA. This means introducing systems to make sure you get feedback on what to do better or feeding back to the team when something isn’t working and needs to be fixed. You’re proactive about updating our customers with new information, scheduling check ins, and you have a strong commercial mindset because you understand how stand-out customer service fits into client retention.
Day to Day Responsibilities
- Oversee the support inbox, maintaining ‘inbox zero’ daily with a friendly response to queries and scheduling calls to diagnose issues.
- Develop and update FAQs, SOPs, and knowledge bases to reduce repetitive inquiries, and feeding back important issues to the team.
- Proactively conduct regular check-ins (calls) with Bronze & Gold members to boost retention.
- Monitor and report on key support metrics (e.g., average response time, user satisfaction).
We are looking for the following skills, motivations and attributes:
- You must have exceptional attention to detail and written communication skills.
- You should be someone who is energised at the thought of supporting customers day to day.
- You care deeply about helping people to succeed in the working world.
- You lead with kindness. Your care shows in the way you write and support aspiring lawyers, as well as your support for the rest of the team.
- You have an exceptional understanding of the law firm process and how a candidate can improve their skills.
- You have a growth mindset: you understand that while you may not know everything, you are willing to ask questions and try to work things out. You like stretching your comfort zone because you know that’s where you’ll grow.
- You act with speed and intensity. We are a small team and we’ve been able to achieve a lot by working quickly and intensely.
- You will go above and beyond to support other members of the team.
This is a great article for more guidance on how we think about customer service at TCLA.
Why join us?
This role is very much on the frontlines. Your work will have a tangible impact on the people you help.
The best part of working for TCLA is that we see the real impact we have on our members day to day. We care deeply about sharing the most valuable information we find to people who haven’t otherwise had access to this information.
You\’ll be in an environment where you’re appreciated and valued. Our most common feedback is the best part of working for TCLA is the team. We work hard, care about what we do and care about each other.
Key details
Hours (Full-Time):
Monday to Friday: 9:30am-5:30pm
Location:
In Person – two days a week (Mondays and Wednesdays) at WeWork, Canary Wharf, 30 Churchill Place.
Annual Salary: £30,000
There is flexibility regarding the start and end dates. If you would like to request this, please include this in your application form.
Start Date: 1 September 2025
Apply by 31 July 2025
#J-18808-Ljbffr
Future Trainee Solicitor - Customer Service Specialist employer: The Corporate Law Academy
Contact Detail:
The Corporate Law Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Trainee Solicitor - Customer Service Specialist
✨Tip Number 1
Familiarise yourself with TCLA's community and values. Engage in their forums and social media to understand the culture and what makes them unique. This will help you connect with the team during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Demonstrate your customer service skills by volunteering or taking part in community initiatives. This experience can provide you with real-life examples of how you've gone above and beyond for customers, which is crucial for this role.
✨Tip Number 3
Prepare to discuss specific metrics related to customer service, such as response times and user satisfaction. Being able to talk about how you've improved these metrics in past roles will show that you have a strong commercial mindset.
✨Tip Number 4
Be ready to share your thoughts on how to enhance customer service at TCLA. Think about innovative systems or processes you could introduce to improve feedback loops and retention, demonstrating your proactive approach to the role.
We think you need these skills to ace Future Trainee Solicitor - Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional attention to detail and written communication skills. Include any relevant experience in customer service or legal environments that showcases your ability to support others effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of customer service at TCLA. Share specific examples of how you've gone above and beyond to help customers in previous roles, demonstrating your proactive approach.
Showcase Your Understanding of the Legal Process: Highlight your knowledge of the law firm process and how candidates can improve their skills. This will show that you understand the unique challenges faced by aspiring lawyers and are equipped to support them effectively.
Emphasise Your Growth Mindset: Mention your willingness to ask questions and learn from experiences. This aligns with TCLA's values and shows that you are eager to grow within the role and contribute positively to the team.
How to prepare for a job interview at The Corporate Law Academy
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with TCLA's values.
✨Demonstrate Your Communication Skills
Since exceptional written and verbal communication is crucial for this role, prepare to showcase your skills. You might be asked to respond to a mock customer query, so practice clear and empathetic responses that reflect your attention to detail.
✨Understand the Legal Landscape
Familiarise yourself with the legal profession and the challenges aspiring lawyers face. This knowledge will help you connect with the team and demonstrate your understanding of how TCLA supports its members in their journey.
✨Emphasise Your Growth Mindset
Be ready to discuss how you embrace challenges and seek feedback to improve. Share specific instances where you've stepped out of your comfort zone, as this reflects the proactive attitude TCLA is looking for in a future trainee solicitor.
