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- Tasks: Join us as a Future Trainee Solicitor, focusing on exceptional customer service and support.
- Company: The Corporate Law Academy is the largest forum in the legal profession, bridging theory and practice.
- Benefits: Enjoy remote work, a supportive team, and the chance to make a real impact on aspiring lawyers.
- Why this job: Be part of a community that values kindness and growth while helping others succeed in their careers.
- Qualifications: Exceptional attention to detail, strong communication skills, and a passion for supporting customers are essential.
- Other info: Flexible working duration, with a starting salary of £26,000 and training in Canary Wharf.
The predicted salary is between 20800 - 36400 £ per year.
Future Trainee Solicitor – Customer Service Specialist
2 days ago Be among the first 25 applicants
The Company
Hey – I’m Jaysen. I run The Corporate Law Academy or ‘TCLA’. It’s the largest forum in the legal profession.
The goal is simple: school and university teach you theory. The legal world requires a different set of skills, like clear writing and speaking, or an understanding of the financial world. We’re building Khan Academy for the working world to bridge the gap between the two.
Our forum is big. We get up over 2,000 posts a week between September and February, 60,000 monthly active users and a 9 minute average engagement time. We care a lot about fostering a community, because the legal journey is tough, and it’s only made easier if you’re surrounded by people who lift each other up.
We support these students and graduates through a variety of training.
The Role
We’re hiring a future trainee solicitor to join our team.
Given the nature of your stage, you can tell us how long you’d like to work this role for. Ideally, it would be more than six months, but we can be flexible.
As a customer service specialist, it’s your job to make our customers happy. This means fast response times, a kind, empathetic approach, and a willingness to go above and beyond to deliver exceptional service. You’re not afraid to jump on a call if that means solving the problem more quickly.
Importantly, you are excited by the idea of taking charge of customer service at TCLA. This means introducing systems to make sure you get feedback on what to do better or feeding back to the team when something isn’t working and needs to be fixed. You’re proactive about updating our customers with new information, scheduling check-ins, and you have a strong commercial mindset because you understand how stand-out customer service fits into client retention.
Day to Day Responsibilities
- Oversee the support inbox, maintaining ‘inbox zero’ daily with a friendly response to queries and scheduling calls to diagnose issues
- Develop and update FAQs, SOPs, and knowledge bases to reduce repetitive inquiries, and feeding back important issues to the team
- Proactively conduct regular check-ins (calls) with Bronze & Gold members to boost retention
- Monitor and report on key support metrics (e.g., average response time, user satisfaction).
Requirements
We are looking for the following skills, motivations and attributes:
- You must have exceptional attention to detail and written communication skills
- You should be someone who is energised at the thought of supporting customers day to day
- You care deeply about helping people to succeed in the working world
- You lead with kindness. Your care shows in the way you write and support aspiring lawyers, as well as your support for the rest of the team
- You have an exceptional understanding of the law firm process and how a candidate can improve their skills
- You have a growth mindset: you understand that while you may not know everything, you are willing to ask questions and try to work things out. You like stretching your comfort zone because you know that’s where you’ll grow
- You act with speed and intensity. We are a small team and we’ve been able to achieve a lot by working quickly and intensely
- You will go above and beyond to support other members of the team
Benefits
Why join us?
This role is very much on the frontlines. Your work will have a tangible impact on the people you help.
The best part of working for TCLA is that we see the real impact we have on our members day to day. We care deeply about sharing the most valuable information we find to people who haven’t otherwise had access to this information.
You’ll be in an environment where you’re appreciated and valued. Our most common feedback is the best part of working for TCLA is the team. We work hard, care about what we do and care about each other.
Finally, we pride ourselves on being kind and authentic. We’ll bend over backwards to make sure you are heard and supported.
Key details
Hours (Full-Time):
Monday to Friday: 9:30am-5:30pm
Location:
Remote – you will need to be able to travel to Canary Wharf for the first week of training. You must have the right to work in the UK.
Annual Salary: £26,000
Next Steps
If you are progressed from the application form, you will be sent an assessment, followed by an interview.
- Apply by 21 March 2025
- Start Date: 14 April 2025
There is flexibility regarding the start and end dates. If you would like to request this, please include this in your application form.
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Future Trainee Solicitor - Customer Service Specialist employer: The Corporate Law Academy (TCLA)
Contact Detail:
The Corporate Law Academy (TCLA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Trainee Solicitor - Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the legal profession and customer service best practices. Understanding the nuances of the law firm process will help you stand out as a candidate who can genuinely support aspiring lawyers.
✨Tip Number 2
Show your proactive nature by thinking about ways to improve customer service. Consider how you might introduce systems for feedback or enhance communication with customers, as this aligns perfectly with the role's expectations.
✨Tip Number 3
Prepare to discuss your approach to maintaining 'inbox zero' and how you would handle customer queries efficiently. Highlighting your organizational skills and attention to detail will resonate well with the team.
✨Tip Number 4
Emphasize your growth mindset during the interview. Share examples of how you've stretched your comfort zone in previous roles, as this shows your willingness to learn and adapt in a fast-paced environment.
We think you need these skills to ace Future Trainee Solicitor - Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Future Trainee Solicitor - Customer Service Specialist position. Tailor your application to highlight how your skills align with their needs.
Showcase Your Communication Skills: Since exceptional written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects the empathetic approach they value in customer service.
Demonstrate Your Proactivity: In your application, provide examples of how you've taken initiative in previous roles or experiences. Highlight any systems or processes you've implemented to improve customer service or team efficiency.
Express Your Passion for Helping Others: Make it clear in your application that you genuinely care about supporting customers and helping them succeed. Share personal anecdotes or experiences that illustrate your commitment to customer service and teamwork.
How to prepare for a job interview at The Corporate Law Academy (TCLA)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Your Communication Skills
Since exceptional written and verbal communication is crucial for this role, prepare to showcase your ability to convey information clearly and empathetically. Consider practicing responses to common customer inquiries.
✨Highlight Your Proactive Approach
Discuss instances where you took initiative to improve processes or customer experiences. This will show that you understand the importance of being proactive in a customer service role and are ready to take charge.
✨Emphasize Your Growth Mindset
Be open about your willingness to learn and adapt. Share examples of how you've embraced challenges and sought feedback to improve your skills, which is essential for thriving in a dynamic environment like TCLA.
