Introduction
This is a varied role working between the guest and property services departments assisting in guest communications, uploading property details, arranging trades and general admin duties required to assist running a successfully holiday agency
About the Employer
Established in 2010 The Cornish Way is a boutique holiday letting agency specialising in letting properties in the far west of Cornwall. We are a growing business currently managing circa 60 properties with a team of 4 who are based in Penzance.
What You'll Do
Office Assistant – Role Summary
The Cornish Way is looking for an organised and friendly Office Assistant to support both our Guest Services and Property Services departments.
You will report directly to the guest services and property services managers.
Key duties will include:
Uploading property descriptions and information to our website and Airbnb
Creating and updating guest welcome guides
Responding to guest enquiries and assisting with bookings
Uploading mandatory compliance documents for new properties
Scheduling routine property checks and servicing
Liaising with tradespeople and arranging general maintenance callouts
The role requires excellent organisation, attention to detail, good communication skills and confidence using online systems.
Training Outcome
- On completion of a successful apprenticeship, there may be an opportunity for a full-time position.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Initiative
- Patience
- Able to use Word and Excel
Qualifications
- Essential - GCSE - any other 3 subjects - 4 or above
- Essential - GCSE - English - 4 or above
- Essential - GCSE - Maths - 4 or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Working Days: 4Working Times:9.30 – 5.30One Saturday per month. Located in a shop front in Penzance
Expected Duration: 1 Year 9 Months
Training Provider: TRURO AND PENWITH COLLEGE
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