At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and more perks!
- Other info: We celebrate individuality and offer a supportive, inclusive work environment.
- Why this job: Join a vibrant team where every day is different and your efforts truly matter.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Our East London hotel is on the footsteps of the City of London and at the heart of what is London’s most lively square mile with some of the city’s best street food, art galleries, boutiques, creative businesses and nightlife, all glued together with local people who make it more than just a tourist spot. Just minutes from the Aldgate, Aldgate East and Whitechapel station and close to London City Airport, this green hotel boasts 183 funky and quirky rooms, blending comfort with style, and caters to both business and leisure guests alike.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
WHAT WE NEED FROM YOU
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Guest Service Assistant in London employer: The Corner
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that prioritises diversity, health, and wellbeing. Our Guest Service Assistants enjoy a range of benefits including flexible working arrangements, discounted hotel rates, and opportunities for personal growth through course sponsorship. With a commitment to creating memorable experiences for both guests and staff, our hotel is consistently rated among the Top 30 Best Places to Work in Hospitality, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in London
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the hotel's offerings, such as nearby attractions and dining options, will help you demonstrate your enthusiasm and readiness to assist guests.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with guests and team members.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will highlight your adaptability and readiness to tackle any guest requests that come your way.
✨Tip Number 4
Emphasise your team spirit by discussing experiences where you've collaborated effectively with others. This will demonstrate your willingness to jump in and support your colleagues, which is essential in a fast-paced environment.
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Guest Service Assistant role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at RBH and how you can contribute to their welcoming environment.
Highlight Relevant Skills:In your application, specifically mention skills such as problem-solving, teamwork, and adaptability. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Corner
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. A friendly smile and positive attitude can go a long way!
✨Demonstrate Communication Skills
Strong communication is essential in this role. Prepare to discuss how you've effectively communicated with guests or team members in the past. Use specific examples to illustrate your ability to handle inquiries and coordinate with others.
✨Highlight Attention to Detail
Attention to detail is crucial when managing bookings and guest requests. Be ready to share instances where your meticulous nature has made a difference, whether in ensuring a smooth check-in process or addressing special requests.
✨Emphasise Problem-Solving Abilities
The hospitality industry often presents unexpected challenges. Prepare to discuss how you've successfully navigated difficult situations in the past. Show that you can think on your feet and maintain a positive attitude under pressure.
