At a Glance
- Tasks: Support the Practice Manager in running a busy GP practice and improving patient services.
- Company: The Corner Surgery, a friendly and community-focused GP practice in Brixton.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional development.
- Other info: Join a close-knit team dedicated to high-quality, compassionate care.
- Why this job: Make a meaningful impact on patient care while developing your leadership skills.
- Qualifications: Experience in healthcare, strong organisational skills, and excellent communication abilities.
The predicted salary is between 37000 - 44000 € per year.
We are seeking an experienced and motivated Deputy Practice Manager to join our busy GP practice. You will support the Practice Manager in the day-to-day operational running of the surgery, helping to ensure the smooth delivery of high-quality patient services. The role includes overseeing administrative and reception teams, supporting HR processes such as recruitment and rota management, assisting with finance and reporting, and ensuring compliance with NHS and CQC standards. You will also play a key role in improving systems, supporting patient experience initiatives, and stepping in to manage the practice in the absence of the Practice Manager.
We are looking for someone with strong organisational and leadership skills, excellent communication abilities, and experience working in a GP or healthcare setting. This is a great opportunity to contribute to a supportive team and make a meaningful impact on patient care and service development.
The Corner Surgery is a friendly, well-established GP practice serving a patient population of approximately 6,000 people in the heart of Brixton. We are a close-knit, community-focused team who take pride in delivering high-quality, compassionate care to a diverse and vibrant local population. Our team is made up of experienced GPs, nurses, healthcare assistants, and a dedicated non-clinical team who work closely together to keep the practice running smoothly. We value collaboration, mutual support, and clear communication, and we maintain a culture where everyone's contribution is recognised and respected.
The atmosphere at the practice is warm, professional, and welcoming. Despite being a busy surgery, we place strong emphasis on teamwork and maintaining a supportive working environment. We encourage openness, problem-solving, and continuous improvement, and we work together to find practical solutions that benefit both patients and staff.
Our work ethic is centred around providing safe, effective, and patient-focused care while maintaining efficiency and high standards across all areas of practice management. We are committed to learning, development, and adapting to the changing needs of primary care, while keeping patient experience at the heart of everything we do.
Job responsibilities- Support the day-to-day running of the practice to ensure smooth service delivery
- Assist in managing workflows across reception, administration, and clinical support services
- Help maintain effective appointment systems and patient access processes
- Deputise for the Practice Manager when required
- Contribute to business continuity planning and operational resilience
- Support recruitment, onboarding, and induction of new staff
- Assist with staff rotas, attendance monitoring, and annual leave planning
- Support performance management processes and staff development
- Promote a positive, supportive, and collaborative team culture
- Assist with financial processes including invoicing, expenses, and basic budget monitoring
- Support reporting requirements for the practice and external stakeholders
- Maintain accurate records and ensure administrative systems are efficient
- Ensure compliance with NHS contractual requirements and CQC standards
- Support GDPR and data protection compliance across the practice
- Assist with audits, policy updates, and governance processes
- Support the management of patient feedback, complaints, and concerns
- Contribute to improving patient access and experience
- Help develop and improve patient-facing services and communication
- Support the use and development of clinical and administrative systems
- Identify opportunities to improve efficiency and workflows
- Contribute to service development and quality improvement initiatives
- Support QOF (Quality and Outcomes Framework) and other performance-related reporting where required
- Liaise with external partners including Integrated Care Boards (ICBs), NHS suppliers, and community services
- Support effective communication with internal and external stakeholders
Essential
- Experience working in a GP practice or healthcare setting
- Strong organisational and administrative skills
- Experience supporting or supervising staff
- Good understanding of NHS primary care systems and processes
- Excellent communication and interpersonal skills
- Ability to manage competing priorities in a busy environment
- Proficient in IT systems and clinical software used in general practice
Desirable
- Previous experience in a Deputy Practice Manager or similar role
- Knowledge of CQC requirements and NHS contractual frameworks
- Experience in HR, finance, or operational management within primary care
Personal Qualities
- Approachable, supportive, and team-oriented
- Proactive and solution-focused
- Calm under pressure
- Committed to high standards of patient care and service delivery
- Willing to learn and develop professionally
Qualifications
- Good standard of general education (GCSEs or equivalent, including English and Maths)
- Proven experience working in a GP practice or primary care setting
- Evidence of continued professional development (CPD) relevant to healthcare, management, or administration
Deputy Practice Manager in London employer: The Corner Surgery
The Corner Surgery in Brixton is an exceptional employer, offering a supportive and collaborative work environment where every team member's contribution is valued. With a strong focus on professional development and patient care, employees benefit from opportunities to grow within a close-knit team dedicated to delivering high-quality healthcare to a diverse community. The practice fosters a warm atmosphere that encourages open communication and continuous improvement, making it an ideal place for those looking to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who might know about openings at practices like The Corner Surgery. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the practice and its values. Understand their approach to patient care and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you've managed teams or improved processes in previous roles. Highlighting your ability to support and motivate staff will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our community-focused team at The Corner Surgery.
We think you need these skills to ace Deputy Practice Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in GP practices or healthcare settings. We want to see how your skills align with the role of Deputy Practice Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role involves a lot of operational management, it’s crucial to demonstrate your strong organisational abilities. Use specific examples from your past roles to illustrate how you’ve successfully managed workflows or improved systems.
Communicate Clearly:Excellent communication is key in our team. When writing your application, be clear and concise. Make sure your passion for patient care and teamwork shines through – we love candidates who can convey their enthusiasm effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our practice and what we stand for!
How to prepare for a job interview at The Corner Surgery
✨Know Your Stuff
Make sure you brush up on your knowledge of NHS systems and processes. Familiarise yourself with the specific challenges faced by GP practices, especially in areas like patient access and compliance with CQC standards. This will show that you're not just interested in the role, but that you understand the environment you'll be working in.
✨Showcase Your Leadership Skills
As a Deputy Practice Manager, you'll need to demonstrate strong organisational and leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved workflows. Highlight how you foster a supportive team culture and handle competing priorities in a busy setting.
✨Communicate Clearly
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle patient feedback and complaints, as well as how you would engage with both internal and external stakeholders effectively.
✨Be Solution-Focused
The practice values problem-solving and continuous improvement. Think of specific instances where you've identified inefficiencies and implemented solutions. Share your ideas on how you could contribute to service development and enhance patient experience at The Corner Surgery.
