At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the friendly face that creates memorable experiences for guests in a vibrant hotel.
- Qualifications: Strong communication skills and a welcoming personality are essential.
The predicted salary is between 22000 - 26000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
Our East London hotel is on the footsteps of the City of London and at the heart of what is London’s most lively square mile with some of the city’s best street food, art galleries, boutiques, creative businesses and nightlife, all glued together with local people who make it more than just a tourist spot. Just minutes from the Aldgate, Aldgate East and Whitechapel station and close to London City Airport, this green hotel boasts 183 funky and quirky rooms, blending comfort with style, and caters to both business and leisure guests alike.
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL:
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Guest Service Assistant employer: The Corner-Restaurant 1
At RBH, we prioritise our people, fostering a vibrant work culture that celebrates diversity and individuality. Located in the heart of East London, our hotel offers not only competitive benefits like discounted stays and flexible working arrangements but also a dynamic environment where you can grow and thrive in the hospitality industry. Join us and be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on RBH and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your adaptability and readiness to tackle anything that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the RBH family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that demonstrate your strong communication skills and problem-solving abilities, as these are key for a Guest Service Assistant.
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows attention to detail, which is super important in our industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at The Corner-Restaurant 1
✨Know the Company
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your welcoming personality and strong communication skills.
✨Be Detail-Oriented
Attention to detail is key in this role. Think of specific instances where your sharp eye for detail has made a difference, whether it was in handling reservations or ensuring a guest's special request was met. Highlighting these moments will showcase your suitability for the position.
✨Stay Cool Under Pressure
The hospitality industry can be fast-paced and unpredictable. Prepare to discuss how you've handled stressful situations in the past. Share stories that illustrate your problem-solving skills and adaptability, proving that you can thrive in a dynamic environment.
