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- Tasks: Join us as a Customer Service Assistant, working on bars and ensuring a great experience for our guests.
- Company: The Core at Corby Cube is a vibrant theatre offering entertainment and a welcoming atmosphere.
- Benefits: Enjoy flexible hours, gain valuable experience, and be part of an exciting team environment.
- Why this job: Perfect for those who love meeting people and want to enhance their customer service skills in a fun setting.
- Qualifications: Must be 18+, with experience in customer service or hospitality preferred; good communication skills are essential.
- Other info: Complete a short application questionnaire after submitting your CV to be considered.
Love people and a great atmosphere? Join our theatre team as a Customer Service Assistant, welcoming audiences and delivering excellent service on our bars before shows and during intervals. As a Customer Service Assistant, you’ll welcome our diverse audiences, deliver excellent customer service, and help create a safe, friendly, and enjoyable environment for everyone who visits. About the RoleJob Purpose The Customer Service Assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations. Key Task Areas Customer Experience • Comply with the Core’s experience standards to provide an excellent customer service for every customer. • Ensure the Theatre remains clean, hygienic and is immaculately presented at all times. • Conduct safety checks and security checks as instructed. • Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them. • Proactively direct customers to the auditorium, toilets and bars. • Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Service Management Team. • Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed. • To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders. Health and Safety • Participate in all required safety and security training and drills. • Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices. • Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills. • Participate in the theatre’s cleaning and sanitising procedures. Retail • Prepare bar and retail point of sale positions in line with hygiene and merchandising standards. • Proactively sell retail products to customers, with the goal of improving the customer’s experience. • Make customers aware of any current promotions at the time of sale. • Prepare any pre-ordered items or drinks. • Be fully knowledgeable about the entire range of products on sale. • Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised. • Participate in all stock control processes; stock rotation, stock counting, stock deliveries. Additional Responsibilities: • Promote and adhere to the organisation’s culture and values. • To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. • To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities. • To be aware of and adhere to policies and procedure related to Lone Working. • To be aware of and adhere to policies and procedure related to Safeguarding. • To be available to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times. • To undergo relevant training and development required by the Customer Experience Manager and wider organisation. • To carry out any other tasks that will, from time to time, be allocated by the Line Manager Title on an ad hoc or continuing basis You must be aged 18+ years due to the required sale of alcohol Full job description available on our website This role is no guaranteed hours, working flexibly to include evenings and weekends as required to support busy periods to ensure the successful delivery of shows. Closing Date: 22nd January 2026 Interviews: 27th and 29th January 2026 Requirements Essential Experience: • Experience of working face to face with diverse audiences • Experience at working in an engaging and welcoming manner Essential Knowledge/Qualifications: • Understanding of, and commitment to, live performance • Health & Safety Essential Skills • Excellent communication/organisational / interpersonal skills • Pro-active, can-do and passionate attitude • Ability to meet deadlines and work under pressure Desirable Experience: • Direct Sales and experience of up-selling in a busy environment • Visual display and merchandising • Working with EPOS systems Desirable Knowledge/Qualifications: • Food & Hygiene Certificate
Customer Service Assistant employer: The core at Corby Cube
Contact Detail:
The core at Corby Cube Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with The Core at Corby Cube's events and shows. Knowing the schedule and types of performances can help you engage with customers more effectively and show your enthusiasm for the venue.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a bar or theatre setting. This will prepare you to handle various situations with confidence and a positive attitude.
✨Tip Number 3
Network with current or former employees of The Core at Corby Cube. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn by being open about your availability and eagerness to take on various roles within the team. This can set you apart as a candidate who is ready to contribute positively to the organisation.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in bar or theatre environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills.
Complete the Application Questionnaire: After submitting your CV, make sure to complete the short application questionnaire you receive via email. This is crucial as incomplete applications may not be considered. Take your time to answer thoughtfully.
Follow Up: Once you've submitted your application, keep an eye on your email for any updates or requests for further information. If you haven't heard back within a reasonable timeframe, consider sending a polite follow-up email to express your continued interest in the role.
How to prepare for a job interview at The core at Corby Cube
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with The Core at Corby Cube
Do some research on The Core at Corby Cube before your interview. Understanding its values, mission, and the types of events it hosts will show that you're genuinely interested in the role and the venue.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Think about past experiences where you resolved conflicts or dealt with difficult customers, and be ready to discuss these situations in detail.
✨Demonstrate Flexibility and Teamwork
Since the role requires flexibility and teamwork, be prepared to discuss how you adapt to changing situations and work well with others. Highlight any experiences where you successfully collaborated with a team or took on different responsibilities.
