At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences at The Core.
- Company: Join The Core at Corby Cube, a vibrant venue for arts and events.
- Benefits: Flexible shifts, hands-on leadership experience, and a chance to shape customer journeys.
- Other info: Great opportunity for growth in a lively, creative environment.
- Why this job: Be at the forefront of exciting events and make a real impact on audience experiences.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 31500 - 38500 £ per year.
About the Role
Looking for a role where no two days are the same?
As Front of House Manager at The Core at Corby Cube, you’ll be at the heart of leading our customer-facing team and making sure every customer, artist and visiting company receives a warm, professional welcome.
You’ll lead Duty Managers, Customer Service Assistants and volunteers across performances, events, workshops and commercial activity, combining people leadership, event management and customer experience.
It’s a hands-on role with plenty of variety, responsibility and opportunity to shape how our audiences experience the venue.
If you’re an organised, confident leader who enjoys working with people and thrives in a busy environment, we’d love to hear from you.
Job Opportunity
Job Purpose
- To oversee the day to day management of all front of house and customer facing areas of The Core at Corby Cube.
- To be responsible for leading a team of Duty Managers, Customer Service Assistants and Volunteers.
- To support the delivery of high quality corporate and commercial events and meetings.
- To support the delivery of a safe, clean, welcoming and accessible environment for all incoming audience members, participants and clients.
Key Task Areas
- Customer Experience & Operations
- To support the Commercial and Customer Experience Manager in maintaining consistently high standards of customer experience across The Core, ensuring agreed procedures, standards and initiatives are implemented effectively by the front of house team.
- To monitor customer feedback, complaints, incidents and operational issues, taking appropriate action where required and escalating significant matters to the Commercial and Customer Experience Manager.
- To act as a key link between front of house, Duty Managers, visiting companies and other departments, ensuring relevant operational, access and customer information is communicated clearly and in a timely manner.
- To support the Commercial and Customer Experience Manager in identifying opportunities to improve the customer journey, accessibility, commercial performance and operational efficiency of the venue.
- To support the delivery of commercial events, performances and workshops, ensuring appropriate staffing, customer service and front of house arrangements are in place.
- To provide duty management support at the Core’s youth outreach space, Project M.
- To act as a duty manager as needed on a flexible schedule across the week, including evenings and weekends as needed.
- Commercial & Stock Management
- To support the effective operation of front of house commercial areas, including bars, retail and other customer-facing income streams, ensuring appropriate staffing, presentation, stock control and customer service standards.
- To support the Commercial and Customer Experience Manager in identifying opportunities to maximise income, reduce wastage and improve the efficiency of front of house operations.
- Staff Leadership & Development
- To support and mentor Duty Managers, Customer Service Assistants and Volunteers, ensuring consistent standards of performance, conduct and customer service.
- Rotaing of staff and volunteers to cover the busy performance, events and creative learning programme week to week.
- To identify staff and volunteer training and development needs and support the delivery of appropriate training, briefings and ongoing development.
- To support the recruitment, induction and retention of an appropriately skilled pool of Customer Service Assistants and Volunteers.
- To recognise and address poor performance appropriately, providing feedback and escalating ongoing concerns to the Commercial and Customer Experience Manager where required.
- Being the first point of contact for volunteer liaison.
- Building and Event Management
- Supporting the Commercial and Customer Experience Manager to ensure that the building is ready to welcome customers, clients and artists with a high-quality welcome.
- Support the successful delivery of all events and workshops at the venue including contributing to planning meetings in advance and reporting post event as appropriate.
- Liaising with incoming companies in advance to discuss their requirements and disseminating information to the rest of the team.
- Supporting with the collation of recharge information and reporting any recharge details to the Commercial and Customer Experience Manager in a timely manner.
- To ensure that all building safety and checks are completed consistently and any issues are reported promptly.
- Oversee the completion and dissemination of show reports to provide key information at the end of each shift including handover notes to other departments as appropriate.
- Responsibility for stock ordering and stock control in front of house areas.
- To attend weekly team meetings to discuss the events coming up week to week and contribute any issues from a front of house perspective.
- Health and Safety and Safeguarding
- Ensure that all front of house staff adhere to health and safety policies and procedures and that all relevant risk assessments including COSHH risk assessments are understood by front of house staff, providing further support and guidance as required.
- Being a nominated First Aider for the organisation and supporting the first aider team to complete checks of first aid kits and equipment.
- Being a nominated Fire Marshall for the organisation and ensuring that the team are regularly briefed and supported to feel confident in the event of an emergency evacuation.
- Adhere to good safeguarding practices and support by ensuring the safety and security of all front of house spaces from a safeguarding perspective supporting chaperones and technical teams as required.
- Support with the delivery of an ongoing programme of training and information dissemination to the volunteer team.
- To take appropriate responsibility for the management of customer incidents, complaints, accidents, challenging behaviour and other operational issues during events, ensuring these are recorded and escalated appropriately.
- To ensure effective pre-event briefings and post-event handovers are completed, sharing relevant information and identifying any issues requiring follow-up.
Essential Skills
Essential Experience
- Minimum of two years' experience in large entertainment /customer driven environment.
- Managing large teams of Customer Service staff.
- Experience of food & beverage operations
- Management of volunteers
Essential Knowledge/Qualifications
- Personal License Holder
- Licensing Law – Theatre, PEL, alcohol
- Health & Safety
- Commercial Sales operation
Essential Skills/Abilities
- Excellent planning and time management skills
- Excellent communication skills, both oral and written
- Qualified First Aider *
- IT literate – Word, Excel & EPOS
- Decision making
- Willingness to work a variety of shifts including evenings and weekends.
Desirable Experience
- Experienced trainer
- Front of House Experience in an arts environment.
- Commercial Bars’ operation
Desirable Knowledge/Qualifications
- Understanding of the Technical aspects of Theatre
- Experience of delivering corporate hospitality
- Interviews: TBC
Please note that we will be reviewing applications as they are received and may close the recruitment process early if a suitable candidate is appointed.
#J-18808-Ljbffr
Front Of House Manager in Corby employer: The core at Corby Cube
The Core at Corby Cube is an exceptional employer that prioritises inclusivity and employee development, making it a fantastic place for those passionate about enhancing customer experiences in a vibrant venue setting. With a strong focus on teamwork and community engagement, employees benefit from opportunities to grow their skills while contributing to meaningful events that enrich the local culture. Located in the heart of Corby, the organisation fosters a supportive work environment where creativity and collaboration thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Manager in Corby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The core at Corby Cube. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The core at Corby Cube
Don't be shy about reaching out to The core at Corby Cube directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Manager in Corby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The core at Corby Cube and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The core at Corby Cube
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
