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- Tasks: Manage the cancellations process and ensure smooth customer interactions.
- Company: Join Convergence Group, a dynamic company revolutionising infrastructure management.
- Benefits: Enjoy 33 days holiday, flexible hours, hybrid work, and a dog-friendly office!
- Why this job: Be part of a customer-first culture in a rapidly growing company.
- Qualifications: 2+ years in a similar role, strong admin skills, and proficiency in Microsoft Office.
- Other info: Opportunity for career development and structured learning.
At Convergence Group, we believe in keeping customers at the heart of everything we do – whether they’re joining us or leaving! That’s why we need a detail-oriented, customer-focused, and proactive Cancellations Executive / Administrator to join our Finance Team and make sure cancellations run smoothly from start to finish.
A day in the life of our Cancellations Executive:
- Own the Cancellations Process – Take charge of the administration from start to finish! Process cancellations smoothly, keep customers and teams in the loop, and track financial impacts to keep everything on point.
- Keep Finances & Records in Check – Stay on top of cancellation costs, maintain accurate inventory, support sales with key reports, and fix any system hiccups before they become issues.
- Be the Customer Champion – Make every interaction smooth and stress-free! Handle queries with care, keep customers updated, and work closely with CX and Delivery teams for a hassle-free cancellation process.
- Master Your Toolkit – Use our in house software tools and show your MS Office skills in Excel, Outlook and Word.
- Smash Your KPIs – Reduce financial risks, keep records flawless, and deliver outstanding customer service with clear, efficient communication.
What you’ll need to apply:
- 2+ years’ experience in a similar role (orders, cancellations, or commercial requests).
- Strong administration & communication skills.
- A keen eye for detail – accuracy is your superpower!
- Experience working in a fast-paced SME.
- Proficiency in Microsoft Office (especially Excel).
- 5 GCSE’s or equivalent including Maths and English.
Perks of the role:
- Salary: £25-30,000.
- Time off: 33 days holiday (including bank holidays), and it gets better!
- Enhanced benefits: pension, private medical, income protection & life assurance.
- Work-life balance: flexible core hours & hybrid working (3 days in the Solihull office).
- Career development: structured learning and growth opportunities.
- Dog-friendly office – yes, really!
Why Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi-Fi, and Security solutions, we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With our business booming and poised for significant growth, we’re searching for top-notch people to help us expand and deliver exceptional customer service.
Sound like your kind of administration role? Apply Now and be part of our journey!
Cancellations Executive / Administrator employer: The Convergence Group
Contact Detail:
The Convergence Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cancellations Executive / Administrator
✨Tip Number 1
Familiarise yourself with the cancellation processes in similar industries. Understanding how cancellations are typically handled can give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this tool is crucial for the role. Consider taking a quick online course or tutorial to enhance your abilities and demonstrate your commitment.
✨Tip Number 3
Prepare examples of how you've successfully managed customer interactions in previous roles. Being able to share specific instances where you resolved issues or improved processes will showcase your customer-focused approach.
✨Tip Number 4
Research Convergence Group's values and recent developments. Showing that you understand their mission and how you can contribute to their goals will make you stand out as a candidate who truly aligns with their culture.
We think you need these skills to ace Cancellations Executive / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in cancellations or administration roles. Emphasise your attention to detail and customer service skills, as these are crucial for the Cancellations Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples from your past roles where you successfully managed cancellations or improved processes.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, especially Excel, as well as your strong communication skills. These are key requirements for the role and should be front and centre in your application.
Showcase Your Experience: Detail your 2+ years of experience in similar roles. Include any specific achievements or KPIs you have met that demonstrate your ability to manage cancellations effectively and maintain accurate records.
How to prepare for a job interview at The Convergence Group
✨Show Your Customer Focus
Since the role is all about keeping customers at the heart of the process, be prepared to share examples of how you've successfully handled customer queries or cancellations in the past. Highlight your ability to make interactions smooth and stress-free.
✨Demonstrate Attention to Detail
Accuracy is key for this position. Bring up specific instances where your keen eye for detail has helped prevent issues or improved processes. You might even want to mention how you maintain records flawlessly.
✨Familiarise Yourself with Relevant Tools
The job requires proficiency in Microsoft Office, especially Excel. Brush up on your skills and be ready to discuss how you've used these tools in previous roles to manage data or track financial impacts effectively.
✨Prepare for Fast-Paced Scenarios
Given that the company operates in a fast-paced environment, think of examples from your past experience where you thrived under pressure. Be ready to explain how you prioritise tasks and manage your time efficiently.
