At a Glance
- Tasks: Lead the Consumer Protection Team to support and protect consumers across Northern Ireland.
- Company: Join the award-winning Consumer Council for Northern Ireland.
- Benefits: Enjoy a competitive salary, generous pension, 25 days leave, and hybrid working.
- Other info: Great opportunities for professional development in a collaborative environment.
- Why this job: Make a real difference in consumer protection while leading a passionate team.
- Qualifications: Experience in managing customer services and developing stakeholder relationships is essential.
The predicted salary is between 47304 - 49515 £ per year.
The Consumer Council is recruiting for a Head of Consumer Protection to join our busy Consumer Engagement Directorate, as a member of our Wider Leadership Team. We are looking for an experienced and collaborative leader to head our award-winning Consumer Protection Team, supporting consumers across Northern Ireland. If you are passionate about supporting and protecting consumers, while leading an impactful frontline service, we would love to hear from you.
Eligibility criteria
- Proven experience of managing a high-volume customer advisory or complaint handling service that utilises multiple communication channels and meets quality standards.
- Developing and optimising a casework portfolio to agreed protocols, while reporting data and evidence to senior management.
- Developing and maintaining effective and trusted stakeholder relationships to deliver positive outcomes for consumers, service users and/or businesses.
- Leading a team to deliver a service, managing their performance, supporting their development and delivering outcomes.
Salary & Benefits:
Salary: £47,304 - £49,515. At the Consumer Council, you will receive an excellent pension scheme with 34.25% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development. The Consumer Council currently operates a hybrid working model.
For further information on this role and to apply, please click apply.
Head of Consumer Protection in Belfast employer: The Consumer Council
The Consumer Council for Northern Ireland is an exceptional employer, offering a supportive and collaborative work environment in the heart of Belfast. With a strong commitment to employee development, generous benefits including a substantial pension scheme and ample annual leave, we empower our team to make a meaningful impact on consumer protection. Join us to lead an award-winning team dedicated to enhancing the lives of consumers across Northern Ireland while enjoying a flexible hybrid working model.
