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- Tasks: Lead consumer engagement initiatives and support frontline services for communities.
- Company: Join the Consumer Council for Northern Ireland, a champion for consumers.
- Benefits: Competitive salary, excellent pension, 25 days leave, and professional development opportunities.
- Why this job: Make a real difference by empowering consumers and shaping policies.
- Qualifications: Proven experience in consumer issues and managing customer-facing services.
- Other info: Enjoy a hybrid working model and be part of a dynamic leadership team.
The predicted salary is between 61673 - 64469 £ per year.
The Consumer Council is recruiting for a Director of Consumer Engagement, reporting to the Chief Executive, as a member of our Senior Leadership Team. If you share our passion for championing consumers, this is an exciting opportunity to lead our frontline services, providing direct support and access to consumers and communities, underpinned by a consumer monitoring and research programme. You will support the delivery of our 2026-2032 Corporate Plan and rolling annual work programmes, collaborating with colleagues and stakeholders across government, industry, academia and civil society to empower consumers, and grow their confidence and resilience.
Eligibility criteria
- Working with consumer and/or citizen-centric issues.
- Managing a high-volume, customer-facing service across multiple communication channels.
- Developing and implementing strategy, policy and/or business plans.
- Embodying values-based leadership and communication to achieve strategic priorities.
- Collaborating to build effective stakeholder networks and trusted relationships.
- Managing budgets and delivering value for money solutions.
Salary and Benefits:
Salary: £61,673 - £64,469. At the Consumer Council, you will receive an excellent pension scheme with 34% employer contribution, 25 days annual leave and 12 statutory holidays and excellent opportunities for professional development. The Consumer Council currently operates a hybrid working model.
For further information on this role and to apply, please click the apply button below.
Director of Consumer Engagement in Belfast employer: The Consumer Council
Contact Detail:
The Consumer Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Consumer Engagement in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to consumer engagement. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the Consumer Council's recent projects and initiatives. Show us that you're not just interested in the role, but also in making a real impact on consumer issues.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our mission of championing consumers. We want to hear how you can lead our frontline services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Director of Consumer Engagement in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with consumer-centric issues. We want to see how your background aligns with our mission at the Consumer Council.
Showcase Your Leadership Skills: As a Director, you'll need to demonstrate values-based leadership. Use your application to share examples of how you've led teams and managed high-volume services effectively.
Highlight Collaboration Experience: We love teamwork! Be sure to mention any past experiences where you've built effective stakeholder networks or collaborated across different sectors. This will show us you can work well with others.
Follow the Application Process: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at The Consumer Council
✨Know Your Consumer Engagement Stuff
Make sure you brush up on the latest trends and issues in consumer engagement. Familiarise yourself with the Consumer Council's work and how they empower consumers. This will show your passion and commitment to championing consumer rights during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've embodied values-based leadership in previous roles. Think about times when you've successfully managed teams or projects, especially in high-volume customer-facing services. Be ready to discuss how you can lead the frontline services effectively.
✨Demonstrate Strategic Thinking
Be prepared to talk about your experience in developing and implementing strategies or business plans. Highlight specific instances where your strategic decisions led to positive outcomes, particularly in consumer-centric environments. This will align well with their focus on delivering the 2026-2032 Corporate Plan.
✨Build Rapport with Stakeholders
Think of ways you've built effective networks and relationships with stakeholders in the past. Be ready to share stories that illustrate your collaborative approach and how you’ve empowered others. This will resonate with their emphasis on collaboration across various sectors.
