Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers by answering calls and emails, providing solutions and support.
- Company: Join a diverse team at Selwood, committed to inclusivity and customer care.
- Benefits: Part-time hours with competitive salary and holiday pay.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good literacy and numeracy skills; experience in customer service preferred.
- Other info: Flexible working hours with opportunities for growth and learning.
The predicted salary is between 10300 - 15400 £ per year.
Behind every telephone call or email is a customer who needs to be heard - and we’re here to listen and deliver solutions. If you’re passionate about helping people and looking for a role where every interaction truly makes a difference, join our Customer Support team. As a Part‑Time Customer Support Adviser (18 hours per week), you’ll be the first point of contact for our customers, delivering exceptional service across telephone and email.
Responsibilities
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Be prepared to cover out of hours and weekends (e.g., severe weather conditions) to ensure effective business continuity at all times.
Qualifications
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word, and Excel.
- Previous experience in a customer focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
What we’re looking for
- Customer Driven – You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability – You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn – You’re eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication – You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Customer support adviser (18 hours per week) in Trowbridge employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer support adviser (18 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to communicate clearly and confidently. Remember, as a Customer Support Adviser, you'll need to convey information simply and effectively, so let that shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer support adviser (18 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping people! Share any experiences where you've gone the extra mile for a customer. This will show us that you're genuinely passionate about making a difference.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use simple language and avoid jargon. This will help us see your excellent communication skills right from the start!
Highlight Relevant Experience: Make sure to mention any previous roles in customer service or experience with CRM systems. We want to see how your background aligns with what we’re looking for, so don’t hold back on showcasing your skills!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you as soon as possible!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. It shows you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Adviser, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries effectively.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during the interview, highlighting your ability to take ownership and deliver solutions under pressure.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics or the tools they use, like their CRM system. This not only shows your interest but also helps you gauge if the role is the right fit for you.