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- Tasks: Be the go-to person for tenant relations, ensuring smooth communication and support.
- Company: Join a progressive company dedicated to making a positive impact in communities.
- Benefits: Enjoy a competitive salary, a company van, and a great work-life balance.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Previous experience in a customer-facing role and a valid driving licence required.
- Other info: Full-time position with 37.5 hours per week, Monday to Friday.
The predicted salary is between 30000 - 32000 £ per year.
My client is looking for a Tenant Liaison Officer for a permanent position based in Gateshead, covering the North East.
Typical working week: 37.5 hours (Monday - Friday - 08:30am - 5:00pm)
Salary: £31,000 per annum. Company van provided. Permanent role.
Previous experience working within a similar role is highly desired.
Our Tenant Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills, our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines, along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
An outline of your responsibilities:
- Responsible for supporting site or contract with liaison between customers, clients and the wider community.
- Delivering and managing Social Value and excellent Customer Service are key parts of the overall service Novus provides to our clients, with a passion to go the 'extra mile'.
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act.
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors.
- You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer-focused service in what can be a demanding public-facing environment.
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments.
- Carry out site visits with clients and customers.
- Dealing with complaints and resolving concerns in a positive manner.
- Initiate/generate technical instructions, site notes and other site observations.
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts.
- Manage any reporting required for the Contracts.
To apply for this role you must be able to provide:
- Proof of right to work.
- At least 1 reference to validate previous experience working within a similar role.
- Must have a driving licence.
Apply for this role online or contact Brandon on 0191 814 1360.
Tenant Liaison Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the Social Value Act and its implications for community engagement. Understanding this will help you demonstrate your commitment to delivering social value in your role as a Tenant Liaison Officer.
✨Tip Number 2
Network with professionals in the housing and community services sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in previous roles. Highlighting your problem-solving skills and ability to handle complaints will set you apart during interviews.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about their work will allow you to tailor your conversation and show genuine interest in contributing to their mission as a Tenant Liaison Officer.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any previous work as a Tenant Liaison Officer or similar positions. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and relationship-building skills. Mention specific examples of how you've successfully managed customer relationships or resolved issues in past roles.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, time management, and your ability to work in a fast-paced environment. These are crucial for the Tenant Liaison Officer role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Construction Index Ltd
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate effectively with both customers and clients. Use examples from your past experiences where you successfully resolved issues or built relationships.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Tenant Liaison Officer. Highlight your experience in managing customer enquiries, delivering social value, and coordinating community initiatives. This shows that you understand what the role entails and are ready to take on the responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with complaints or coordinating site visits. Think of relevant scenarios from your previous roles and how you approached them, focusing on your problem-solving skills and customer service.
✨Demonstrate Your Passion for Community Engagement
Since the role involves delivering social value, be ready to discuss your passion for community work. Share any past experiences where you contributed positively to your community or engaged with local initiatives, showcasing your commitment to making a difference.
