Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate complaints and collaborate with senior managers to ensure effective resolution.
- Company: Prominent construction firm in South London with a strong reputation.
- Benefits: Competitive hourly rate, hybrid working option, and valuable experience.
- Why this job: Play a crucial role in improving customer satisfaction and compliance.
- Qualifications: Experience in handling complaints and knowledge of legislation.
- Other info: Temporary three-month contract with potential for future opportunities.
The predicted salary is between 22 - 24 £ per hour.
A prominent construction firm in South London is seeking a highly skilled Complaints Officer for a temporary three-month contract. The role involves handling complaints, conducting investigations, and collaborating with senior managers.
The ideal candidate will have experience in compliance with legislation and Ombudsman requirements.
Offering a salary of £22 - £24 PAYE per hour with a hybrid working option, this position is key to ensuring effective complaints handling across the organization.
Stage 2 Complaints Investigator - Social Housing, Hybrid employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stage 2 Complaints Investigator - Social Housing, Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and social housing sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching common complaints handling scenarios. Think about how you would approach them and be ready to share your experiences. We want you to show off your skills in compliance and investigations!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes put you ahead of the competition. Let’s get you that Complaints Officer role!
We think you need these skills to ace Stage 2 Complaints Investigator - Social Housing, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and investigations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Officer role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Compliance Knowledge: Since this role involves compliance with legislation and Ombudsman requirements, make sure to mention any relevant experience or training you have. We’re looking for candidates who understand the ins and outs of these regulations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Legislation
Make sure you brush up on the relevant legislation and Ombudsman requirements before your interview. Being able to discuss these confidently will show that you understand the legal framework surrounding complaints handling.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled complaints or conducted investigations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Understand the Company Culture
Research the construction firm’s values and culture. Tailor your responses to align with their mission and demonstrate how you can contribute positively to their team dynamics, especially in a hybrid working environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about their current complaints process or how they measure success in this role. It shows your genuine interest and helps you assess if the company is the right fit for you.
