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- Tasks: Handle customer inquiries and manage cases, focusing on accessibility needs.
- Company: Dynamic construction services company in North London with a supportive culture.
- Benefits: Competitive pay, hybrid work schedule, and 36 hours per week.
- Why this job: Make a difference in social housing while working in a flexible environment.
- Qualifications: Experience in social housing and strong customer service skills.
- Other info: Opportunity for ongoing work in a rewarding role.
The predicted salary is between 36000 - 54000 £ per year.
A construction services company in North London is seeking a Customer Service Officer for a temporary ongoing position. The role offers a hybrid work schedule with 36 hours per week at a rate of £18.42 PAYE.
Successful candidates will handle calls, manage cases, and address customer inquiries, focusing on those with accessibility needs. Previous experience in social housing is required for this role.
Social Housing Support Specialist (Hybrid) employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Support Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Officers, especially around handling accessibility needs. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous work in social housing. Share specific examples of how you've made a difference for customers with accessibility needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Social Housing Support Specialist role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Social Housing Support Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers with accessibility needs and how your background makes you a great fit for us.
Be Clear and Concise: When filling out your application, keep your language straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific challenges faced by customers with accessibility needs. Familiarise yourself with relevant legislation and best practices, as this will show that you're not just interested in the role but also committed to making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer inquiries or resolved issues. Think about situations where you went above and beyond for a customer, especially those with special requirements, as this will highlight your suitability for the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing what the interviewer says but responding thoughtfully. You can even ask clarifying questions to show that you’re engaged and genuinely interested in understanding their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to customer service in social housing. Prepare by thinking through potential scenarios and how you would approach them, focusing on empathy and problem-solving.
