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- Tasks: Lead a dynamic helpdesk team and drive performance in a fast-paced environment.
- Company: Join a leading construction company making waves in the industry.
- Benefits: Competitive salary of £32,000, immediate start, and career advancement opportunities.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: 3+ years in a contact centre with strong leadership and communication abilities.
- Other info: Exciting opportunity to make an impact in a supportive team.
The predicted salary is between 19200 - 22400 £ per year.
A leading company in construction is seeking a Scheduling/Helpdesk Team Leader in Salford. This full-time role involves managing a contact centre team, overseeing daily operations, and conducting performance reviews.
Candidates should have over 3 years' experience in a contact centre with strong leadership and communication skills.
The position offers a salary of £32,000 per annum with an immediate start available.
Lead Helpdesk Scheduling Team – Drive Performance in Salford employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Helpdesk Scheduling Team – Drive Performance in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or contact centre space. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your experience and leadership skills confidently, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Helpdesk Scheduling Team – Drive Performance in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and leadership roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduling/Helpdesk Team Leader role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Communication Skills: Since this role involves managing a team, it’s crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight examples of how you’ve effectively led teams or resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the construction company thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential Scheduling/Helpdesk Team Leader, it's crucial to demonstrate your leadership experience. Prepare specific examples of how you've successfully managed teams in the past, handled conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Performance Review Questions
Since the role involves conducting performance reviews, be ready to discuss your approach to evaluating team members. Think about how you would set goals, provide feedback, and motivate your team. Having a clear strategy will impress the interviewers and show you're ready for the responsibilities.
✨Practice Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources. Focus on being concise while still providing enough detail to showcase your expertise and experience.
