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- Tasks: Lead a busy helpdesk team and manage daily operations.
- Company: Dynamic construction services provider in Salford.
- Benefits: Competitive salary up to £32,000 and full-time contract.
- Why this job: Join a vibrant team and make a real impact in operations.
- Qualifications: 3+ years in a contact centre and strong leadership skills.
- Other info: Exciting environment with opportunities for growth.
The predicted salary is between 19200 - 28800 £ per year.
A construction services provider is seeking a Scheduling/Helpdesk Team Leader in Salford to oversee a busy helpdesk team. The ideal candidate will have at least 3 years of experience in a contact centre and strong leadership abilities.
Responsibilities include:
- Managing daily operations
- Conducting performance reviews
- Ensuring compliance with procedures
This role offers a competitive salary of up to £32,000 per annum and a full-time contract within a dynamic environment.
Helpdesk Team Lead – Scheduling & Ops (Salford) employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Lead – Scheduling & Ops (Salford)
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction services sector and let them know you're on the lookout for a Helpdesk Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and helpdesk operations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past achievements in managing teams and improving processes. Numbers speak volumes, so don’t shy away from sharing your successes.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Helpdesk Team Lead – Scheduling & Ops (Salford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and leadership roles. We want to see how your skills align with the responsibilities of managing a busy helpdesk team.
Showcase Your Achievements: Don’t just list your duties; share specific achievements that demonstrate your ability to lead and improve operations. Numbers and examples can really make your application stand out!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share your passion for scheduling and ops, and how you can contribute to our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk operations and scheduling processes. Familiarise yourself with common challenges in a contact centre and think about how you would tackle them. This will show that you're not just experienced, but also proactive and ready to lead.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved processes. Be ready to discuss how you handle performance reviews and motivate your team. This is your chance to demonstrate that you can inspire others and drive results.
✨Understand the Company Culture
Research the construction services provider and their values. Knowing their mission and how they operate will help you align your answers with what they’re looking for. It’s all about showing that you’re a good fit for their dynamic environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This not only shows your interest but also helps you gauge if this is the right place for you.
