At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and satisfaction.
- Company: Established property maintenance company with a focus on community engagement.
- Benefits: £30,000 salary, company car or allowance, and stable working hours.
- Other info: Join a supportive team and help create positive community experiences.
- Why this job: Make a real difference in residents' lives while enjoying a permanent role.
- Qualifications: 2+ years in a similar role with strong customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Resident Liaison Officer (RLO) – Permanent Position | Property Services
Salary: £30,000 per annum + Company Car or Car Allowance. Working hours: Monday to Friday, 8:00 am – 4:30 pm. Start date: ASAP.
About the Role
We are working with a well‑established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long‑term project in Rochdale.
This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.
As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.
Key Responsibilities
- Act as the primary liaison between residents, the Scheme Manager, and the client.
- Build strong relationships with residents and address concerns professionally.
- Monitor, manage, and resolve resident complaints effectively.
- Work closely with the Site Project Manager to maintain clear communication on site.
- Coordinate and deliver social value and community engagement events.
- Collate and analyse customer satisfaction surveys.
- Support conflict resolution and ensure minimal disruption to residents.
Qualifications
- Minimum 2 years’ experience as a Resident Liaison Officer (or similar role).
- Strong customer service and communication skills.
- Confident dealing with residents in live environments.
- Organised, proactive, and able to manage sensitive situations professionally.
- Experience within property services or construction is highly desirable.
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Resident Liaison Officer in Rochdale employer: The Construction Index Ltd
The Construction Index Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive professional development opportunities and flexible working arrangements that promote a healthy work-life balance. Join us to lead impactful infrastructure projects while enjoying competitive benefits and being part of a supportive team dedicated to excellence in planning and environmental management.
Contact Details:
The Construction Index Ltd Recruitment Team
