Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents, resolving concerns and building strong relationships.
- Company: Join a supportive team in property services with long-term project stability.
- Benefits: Enjoy a competitive salary, company car or allowance, and consistent working hours.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: 2+ years in a similar role with strong communication and customer service skills.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Location: Rochdale, Greater Manchester (North West)
Salary: £26,000 - £29,000 per annum + Company Car or Car Allowance
Type: Full Time
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
Posted: 29/01/2026
Reference: JW-CLO-4_1769695576
Responsibilities
- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
About You (Qualifications)
- Minimum 2 years' experience as a Customer Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is highly desirable
What’s on Offer
- Permanent role
- Consistent working hours
- Supportive team environment with long-term project stability
How to Apply
If you’re interested in this opportunity, please send your CV or contact Jess on 01618869670 for more information.
Customer Liaison Officer in Rochdale employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the property services sector, especially those who work in roles similar to Customer Liaison Officer. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and conflict resolution. We recommend role-playing with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, be ready to share specific examples of how you've successfully managed resident complaints or built strong relationships in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Liaison Officer in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can build strong relationships with residents. Keep it professional but let your personality come through!
Showcase Relevant Experience: If you've got experience in property services or construction, make sure to highlight that! We love seeing candidates who understand the industry and can handle live environments with confidence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like managing resident complaints and coordinating community events. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a CLO, strong communication is crucial. Prepare examples from your past experiences where you've effectively resolved conflicts or built relationships with residents. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with a difficult resident or managing a complaint. Think through potential scenarios and how you would approach them, highlighting your proactive and organised nature.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their community engagement initiatives and think about how you can contribute. This shows that you’re not just looking for a job, but that you want to be part of their team.
