Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a dynamic team in Guildford focused on improving homes.
- Benefits: Enjoy a competitive salary, car allowance, and potential for permanent employment.
- Other info: Opportunity to work in a supportive environment with career growth potential.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience as a Resident Liaison Officer and strong interpersonal skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Guildford (Office‑based with site visits)
Type: Full Time
Employment: Permanent / Ongoing temporary role with potential to become permanent
Salary: £30,000 per annum + £4,500 car allowance.
Overview
We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom works
- Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery
- Conduct pre‑start visits to explain works, timelines, and address any concerns
- Manage resident expectations and handle queries or complaints in a professional and timely manner
- Provide regular updates to residents regarding progress, delays, or changes
- Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works
- Maintain accurate records of resident interactions and project updates
- Support vulnerable residents and ensure any specific needs are identified and addressed
- Ensure high levels of customer satisfaction are achieved at all times
Required Qualifications
- Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects
- Strong communication and interpersonal skills
- Ability to manage difficult situations and resolve complaints effectively
- Highly organised with good administrative skills
- Full UK driving licence and access to own vehicle (essential)
- Ability to travel between sites as required
Desirable
- Experience working within social housing or planned maintenance environments
- Knowledge of health and safety practices within construction
Resident Liaison Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific situations, like managing complaints or communicating with residents during projects. We want you to shine!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in similar roles. Share examples of how you've built relationships with residents and managed expectations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, especially in kitchen and bathroom refurbishment projects. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your communication skills and how you’ve successfully managed resident expectations in the past. We love a good story!
Show Off Your Organisational Skills: In your application, highlight your organisational abilities. Mention any tools or methods you use to keep track of resident interactions and project updates. We need someone who can juggle multiple tasks while keeping everyone informed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with kitchen and bathroom refurbishment projects, as well as the key challenges residents might face during these works. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident expectations or resolved complaints in the past. Be ready to discuss specific situations where your interpersonal skills made a difference, as this will highlight your ability to build positive relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential issues that could arise during kitchen and bathroom refurbishments and how you would handle them. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring along examples of how you've managed multiple tasks or projects simultaneously in previous positions. Discuss any tools or methods you use to keep track of resident interactions and project updates, as this will show your potential employer that you can handle the demands of the job.