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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring their voices are heard and concerns addressed.
- Company: Join a well-established property maintenance company with a supportive team culture.
- Benefits: Enjoy a competitive salary, company car or allowance, and stable working hours.
- Why this job: Make a real difference in residents' lives while enjoying job stability and community engagement.
- Qualifications: 2+ years as a Resident Liaison Officer with strong communication skills.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Permanent Position | Property Services
Location: Liverpool / Knowsley
Salary: £30,160 per annum + Company Car or Car Allowance
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.
Responsibilities
- Act as the primary liaison between residents, the Scheme Manager, and the client
- Build strong relationships with residents and address concerns professionally
- Monitor, manage, and resolve resident complaints effectively
- Work closely with the Site Project Manager to maintain clear communication on site
- Coordinate and deliver social value and community engagement events
- Collate and analyse customer satisfaction surveys
- Support conflict resolution and ensure minimal disruption to residents
Qualifications / About You
- Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
- Strong customer service and communication skills
- Confident dealing with residents in live environments
- Organised, proactive, and able to manage sensitive situations professionally
- Experience within property services or construction is highly desirable
What’s on Offer
- Permanent role
- Competitive salary of £30,160 + car or car allowance
- Consistent working hours
- Supportive team environment with long-term project stability
How to Apply
If you’re interested in this opportunity, please send your CV or contact Jess on 01618869670 for more information.
Resident Liaison Officer employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent developments in the property maintenance field. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach to handling complaints and concerns.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the Resident Liaison Officer. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing genuine enthusiasm, so let us know what excites you about working with residents and enhancing their experience.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. We’re looking for someone who can connect with residents, so let your personality come through while keeping it respectful and polished.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident complaints and coordinating community events. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully resolved conflicts or built relationships with residents. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a dissatisfied resident. Think about your approach to conflict resolution and be ready to discuss your strategies. This will highlight your problem-solving abilities and your proactive nature.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their community engagement initiatives and think about how you can contribute. Showing that you align with their mission will make you a more appealing candidate.
