At a Glance
- Tasks: Deliver exceptional service to residents and manage community events in a luxury apartment setting.
- Company: Join a leading global Real Estate Agency with a focus on resident experience.
- Benefits: Competitive salary of £30,000, dynamic work environment, and opportunities for personal growth.
- Other info: Perfect for those who love engaging with people and creating memorable experiences.
- Why this job: Be the heart of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills, event planning experience, and a friendly, outgoing personality.
The predicted salary is between 30000 - 30000 £ per year.
My client, a globally established and leading Real Estate Agency, is currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham comprising 667 apartments. You will be providing support to the onsite property management services team in the delivery of a high-quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front-of-house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first-class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organise and host monthly residents' events and initiatives to enhance the community feel of the scheme.
- Engage with residents and facilitate any resident-led events as well as quarterly meet and greets.
- Manage amenity space hiring.
- Respond to rental enquiries, schedule and conduct scheme tours/viewings, and agree offers.
- Complete all applicant vetting.
- Ensure marketing portals remain up to date at all times.
- Organise and run tenant services via third parties and in-house.
- Ensure up-to-date resident communication via various channels including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a community feel through communication, events and innovations.
- Act as first point of call for residents to report maintenance issues.
- Co‑ordinate all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organise minor works between tenancies to maintain first‑class presentation of apartments.
- Complete check‑in and check‑out reports; determine deposit returns.
- Carry out mid‑term inspections.
- Chase arrears and report.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can‑do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum
Resident Experience Assistant employer: The Construction Index Ltd
Join a globally established and leading Real Estate Agency as a Resident Experience Assistant in Birmingham, where you will be part of a vibrant team dedicated to delivering exceptional service in a brand-new luxury residential development. With a strong focus on community engagement and personal growth, the company offers a supportive work culture, opportunities for professional development, and the chance to create memorable experiences for residents through events and initiatives. Enjoy a competitive salary and the unique advantage of working in a dynamic environment that prioritises resident satisfaction and teamwork.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your event planning skills! If you’ve organised events before, be sure to mention them. Talk about how you engaged with attendees and created a community feel, as this is key for the Resident Experience Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Experience Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and friendly side of you that matches our team vibe. Don’t be afraid to show us why you’re passionate about creating a great resident experience.
Tailor Your Application:Make sure to tailor your application specifically for the Resident Experience Assistant role. Highlight your customer service skills and any event planning experience you have. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture.
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Experience Assistant. Familiarise yourself with the key tasks like providing first-class customer service and organising events. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your strong customer service background.
✨Be Ready to Discuss Community Engagement
Engaging with residents and creating a community feel is crucial. Prepare ideas for potential resident events or initiatives you could organise. This shows that you’re proactive and genuinely interested in enhancing the living experience for tenants.
✨Demonstrate Your IT and Social Media Savvy
As the role requires being IT literate and social media savvy, brush up on your skills with platforms like Instagram and tools like Canva. Be prepared to discuss how you would use these tools to communicate effectively with residents and promote events.
