At a Glance
- Tasks: Be the first point of contact for customer queries and ensure efficient service delivery.
- Company: Join a dynamic team in a busy customer care environment.
- Benefits: Earn £12.71 - £14.25 per hour with full-time hours and holiday cover.
- Other info: Fast-paced role with opportunities to develop your organisational and multitasking abilities.
- Why this job: Make a real difference by helping customers and coordinating essential services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 14.25 - 14.25 £ per hour.
Full-Time | 2 weeks temp (holiday cover)
Working Hours: Monday-Friday 8:30am-5pm
Salary: £12.71 - £14.25 per hour
Region: UK - North West
Town/City: Oldham, Greater Manchester
My client is looking for an organised and customer-focused customer care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests. As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.
Key Responsibilities
- Act as the first point of contact for queries via phone
- Log, allocate, and update service requests accurately
- Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders
- Monitor planned and reactive maintenance performance, taking action to meet SLAs
- Raise and manage purchase orders for materials, uniforms, and parts
- Upload and maintain compliance documentation to ensure high audit scores
- Communicate effectively with customers, contractors, and internal account teams
- Support colleagues during busy periods or absences
About You
- Strong background in customer service, helpdesk, or call centre environments.
- Confident communicator with excellent telephone etiquette.
- Highly organised with strong attention to detail and multitasking ability.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.
Qualifications & Experience
- Experience in a similar role.
- Proven experience coordinating contractors or suppliers.
Customer Service Advisor in Oldham employer: The Construction Index Ltd
The Construction Index Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive professional development opportunities and flexible working arrangements that promote a healthy work-life balance. Join us to lead impactful infrastructure projects while enjoying competitive benefits and being part of a supportive team dedicated to excellence in planning and environmental management.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oldham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Construction Index Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Construction Index Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Oldham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Construction Index Ltd.
How to prepare for a job interview at The Construction Index Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Construction Index Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Construction Index Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
