Resident Liaison Officer in North East

• Salary: £30000 - £32000 per annum
• Type: Full Time
• Region: UK - North East
• Town/City: Sunderland, Tyne and Wear
• Posted: 12/06/2026
• Reference: JW-RLO-8_1781254280

Resident Liaison Officer

Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday | 8:00am-4:30pm Salary: £30,000-£32,000 Start: ASAP (subject to notice)

The Role

We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works – keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence.

Key Responsibilities

• Lead resident and community engagement activities and build strong local relationships
• Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
• Act as the main point of contact for resident queries, concerns and feedback
• Coordinate access arrangements and appointments to support delivery teams
• Resolve access/resident-related issues quickly, escalating where appropriate
• Maintain accurate records of communications, access agreements, actions and outcomes

Essential Requirements

• Experience in a resident-facing/face-to-face customer service role
• Able to handle sensitive situations with empathy, professionalism and resilience
• Strong communication and negotiation skills
• Good IT skills (Microsoft Office)
• Full UK driving licence

Desirable Experience

• Previous experience as a Resident/Tenant/Customer Liaison Officer
• Experience within social housing and/or planned works/retrofit programmes

Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on 01618869670.