At a Glance
- Tasks: Welcome residents and provide top-notch customer service in a luxury living environment.
- Company: Join a leading global Real Estate Agency with a focus on community.
- Benefits: Competitive salary of £30,000, flexible working hours, and a dynamic team atmosphere.
- Other info: Enjoy a unique 4 days on, 4 days off work schedule.
- Why this job: Be the face of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong interpersonal skills and a proactive attitude are essential.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, is currently seeking a Night Resident Experience Assistant to join their brand‑new luxury residential Build‑to‑Rent development in Birmingham comprising 667 apartments.
Job Summary
- Salary: Up to £30,000.00 per annum
- Type: Full Time
- Region: UK - West Midlands
- Towns/Cities: Birmingham, West Midlands
- Posted: 17/05/2026
- Listed in: Administration & Secretarial
- Reference: BBBH12314_1779013991
Key Responsibilities
- Welcoming residents to the scheme whilst providing first‑class customer service at all times
- Ensuring the front desk is manned at all times and is presented to a high standard
- Monitoring the resident services email inbox and actioning requests and inquiries as required
- Creating a community feel through communication, events and innovations
- Acting as the first point of call for residents to report maintenance issues
- Ensuring up‑to‑date resident communication via various channels including social media
- Co‑ordinating all contractor appointments and logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
- Ensuring all leasing trackers are up to date showing apartment availability, number of viewings, etc.
- Meet and greet with new tenants; providing familiarisation tours and new tenancy information where required
- Completing full check‑in and check‑out reports
- Completing regular building walks to ensure there are no Health and Safety issues or any security concerns; highlighting any issues to your Line Manager and taking appropriate action at the time
- Undertaking relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check, etc.
- Completing any special projects as required
Security SIA Licence Required
Security SIA Licence will be required.
Skills and Experience Required
- Strong interpersonal skills
- Proactive and dynamic, taking ownership of all core duties
- Accuracy and attention to detail
- Excellent communication skills, displaying sensitivity to and understanding of residents' needs
- Ability to handle multiple tasks
- Competent in using Word and Outlook
- Flexible and cooperative at all times, working as a member of a team
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- Ensure confidentiality and security of all business, client and customer documentation/information
- Well‑groomed and of smart appearance
- Dynamic approach, problem‑solving, well organized and ability to work well under pressure
Working Hours
4 days on, 4 days off - 7am to 7pm
Salary £30,000 per annum
Night Resident Experience Assistant employer: The Construction Index Ltd
Join a globally recognised leader in the real estate sector as a Night Resident Experience Assistant in Birmingham, where you will be part of a vibrant team dedicated to providing exceptional service in a luxury residential environment. With a strong emphasis on employee growth and a supportive work culture, this role offers unique opportunities to engage with residents and contribute to a thriving community. Enjoy competitive pay, flexible working hours, and the chance to make a meaningful impact in a brand-new development that prioritises both quality living and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Resident Experience Assistant
✨Tip Number 1
Get to know the company culture! Research the real estate agency and their values. When you walk in for an interview, show them you understand what they stand for and how you can contribute to that vibe.
✨Tip Number 2
Practice your customer service skills! As a Night Resident Experience Assistant, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Night Resident Experience Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application specifically for the Night Resident Experience Assistant role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Resident Experience Assistant. Familiarise yourself with the key tasks like managing the front desk, handling resident inquiries, and ensuring high standards in communal areas. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about providing first-class customer service, be ready to share examples of how you've successfully interacted with residents or customers in the past. Highlight your strong interpersonal skills and how you can create a welcoming community feel, as this is crucial for the position.
✨Be Proactive and Solution-Oriented
During the interview, showcase your proactive nature by discussing times when you've taken ownership of a situation or solved a problem. Employers love candidates who can think on their feet and come up with solutions, especially in a dynamic environment like a residential development.
✨Dress to Impress
As a Night Resident Experience Assistant, you'll be the face of the company. Make sure you present yourself well during the interview. A smart appearance not only shows professionalism but also reflects your understanding of the importance of being well-groomed in a customer-facing role.
