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- Tasks: Engage with customers to ensure their kitchen upgrade experience is seamless and enjoyable.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to providing affordable homes.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and ongoing training.
- Why this job: Make a real difference by putting customers at the heart of everything you do.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 23600 - 35400 ÂŁ per year.
You know that moment when feels genuinely listened to? That’s the moment you’ll create time and time again – when a customer feels truly seen, heard and valued because you took the time to understand what matters to them. Being customer‑driven isn’t just part of this role; it defines it. And if that’s what motivates you, you’ll thrive here.
Responsibilities
- Lead on all customer communication relating to planned and cyclical kitchen upgrade works within your workstream – before, during and after the works take place.
- Visit customers to agree their initial choices, resolve any questions or queries, and, once the works are completed, help them understand their new installation or system.
- Work collaboratively with the Selwood Delivery team and contractors to provide accurate customer information, share updates and communicate any changes as they arise.
- Carry out post inspections with customers and supervisors, ensuring all outcomes are recorded and maintained accurately.
- Ensure strict compliance with company and legislative requirements.
What We’re Looking For
- Customer‑Driven – You put customers at the heart of every conversation. You listen actively, resolve queries with empathy and ensure every customer leaves feeling informed and valued.
- Accountability – You take ownership of customer issues from start to finish. You follow processes, track cases accurately, and deliver timely, high‑quality outcomes.
- Develop & Learn – You stay curious and open to new approaches. You look for ways to improve the customer experience, strengthen processes and enhance your own capability.
- Champion Communication – You communicate clearly and confidently with customers and colleagues. You translate complex information into simple, helpful updates and keep everyone aligned throughout the journey.
Qualifications
- Proficiency with MS Office packages and producing documents to a high standard of accuracy.
- Strong communication skills, both written and verbal.
- Customer service experience.
- Attention to detail.
- Knowledge of Health & Safety procedures and processes, with the ability to monitor and ensure compliance.
- A full UK driving licence and access to your own vehicle for business use.
- Ability to work in a hybrid pattern, including time on site, in the office and working from home.
Benefits
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Pre‑employment requirements
The successful candidate will be required to complete a Basic DBS check, a Right to Work check, and a DVLA licence check.
Working hours
You will be required to be on site and ready to start at 08:00, working through to 17:00 with a one‑hour unpaid lunch break. Business mileage can be claimed and will be reimbursed monthly through salary.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not‑for‑profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access or equipment you may need throughout the interview process and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
Closing date
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
Customer liaison officer (Kitchens, Planned team) in Melksham employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer liaison officer (Kitchens, Planned team) in Melksham
✨Tip Number 1
Get to know the company before your interview! Research Selwood Housing and understand their mission and values. This will help you connect with the customer-driven ethos they cherish and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and confident communication, try role-playing common customer scenarios with a friend. This will help you articulate your thoughts and demonstrate your empathy during the interview.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories in your interview to highlight your accountability and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Selwood Housing.
We think you need these skills to ace Customer liaison officer (Kitchens, Planned team) in Melksham
Some tips for your application 🫡
Be Customer-Driven: Show us your passion for putting customers at the heart of everything you do. In your application, share examples of how you've made customers feel valued and heard in previous roles.
Communicate Clearly: We love clear communication! Make sure your written application is easy to read and free from jargon. Use simple language to explain your experiences and skills, just like you would when talking to a customer.
Highlight Your Accountability: Take ownership of your achievements! In your application, mention specific instances where you’ve resolved customer issues from start to finish, showcasing your ability to follow processes and deliver high-quality outcomes.
Show Your Curiosity: We value continuous learning! Let us know how you stay curious and open to new approaches. Mention any training or development you've pursued that enhances your capability to improve customer experiences.
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Customer-Centric Approach
Before the interview, think about how you can demonstrate your customer-driven mindset. Prepare examples of times when you've actively listened to customers and resolved their queries with empathy. This will show that you understand the importance of making customers feel valued.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice explaining complex information in simple terms. You might want to role-play with a friend or family member, focusing on how you would communicate updates to customers and colleagues effectively.
✨Demonstrate Accountability
Be ready to discuss situations where you took ownership of a customer issue from start to finish. Highlight how you tracked cases accurately and delivered high-quality outcomes. This will illustrate your commitment to accountability and thoroughness.
✨Emphasise Your Willingness to Learn
Prepare to talk about how you stay curious and open to new approaches. Think of specific instances where you sought to improve the customer experience or enhance your own skills. This will align perfectly with the company's value of continuous development.
