At a Glance
- Tasks: Lead service operations, coordinate engineers, and ensure efficient, safe service delivery.
- Company: Dynamic engineering firm in Manchester with a focus on performance and customer satisfaction.
- Benefits: Competitive salary, hybrid working, car allowance, and pension scheme.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Make a real impact in a hands-on leadership role within a high-performing team.
- Qualifications: 2+ years supervisory experience in mechanical/electrical engineering and strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Service Support Supervisor Manchester / Hybrid 39 hours per week, £50,000 - £60,000
About the role
The Role Lead from the front. Keep engines running. Drive performance. As a Service Support Supervisor, you'll take ownership of service operations—maximising engine availability, supporting engineers, and ensuring work is delivered efficiently, safely, and profitably.
What You'll Be Doing
- Lead & coordinate service engineers and contractors
- Plan & schedule maintenance to meet manufacturer standards
- Support fault finding (remote & on‑site)
- Drive performance across service contracts and jobs
- Manage costs while maintaining high service quality
- Ensure compliance with health & safety standards
- Keep customers satisfied with reliable, cost‑effective service
What Success Looks Like
- High engine availability across all contracts
- Efficient, profitable service delivery
- Strong team performance and utilisation
- Excellent customer satisfaction
What You Bring
- 2+ years supervisory experience
- Strong background in mechanical/electrical engineering
- Experience with gas/diesel engines
- Confident problem solver with good decision‑making skills
- Solid IT skills (Microsoft Office)
- Full UK driving licence
- Nice to have: Gas Safe qualification, Health & Safety certification (e.g. CSCS)
Why Join?
- Competitive salary up to £50K
- Hybrid working
- Hands‑on leadership role with real impact
- Opportunity to grow within a high‑performing service team
Service Support Supervisor in Manchester employer: The Construction Index Ltd
As a Service Support Supervisor in Manchester, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a competitive salary, hybrid working options, and the chance to lead a high-performing team, this role offers meaningful opportunities to make a real impact while ensuring customer satisfaction and operational excellence. Join us to be part of a culture that values innovation, teamwork, and professional advancement.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the mechanical engineering field and let them know you're on the lookout for a Service Support Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service operations and team leadership. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with engines and problem-solving.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your supervisory experience and any relevant qualifications like Gas Safe or Health & Safety certifications.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Support Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant mechanical or electrical engineering background to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Support Supervisor role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve tackled challenges head-on. We love confident problem solvers who can make decisions under pressure!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge, especially around gas and diesel engines. Be ready to discuss specific examples from your past experience that showcase your problem-solving skills and how you've led teams effectively.
✨Showcase Leadership Skills
As a Service Support Supervisor, you'll need to lead and coordinate teams. Prepare to share instances where you've successfully managed service operations or improved team performance. Highlight your ability to drive results while ensuring safety and compliance.
✨Be Customer-Focused
Customer satisfaction is key in this role. Think of examples where you've gone above and beyond to ensure clients were happy with the service provided. This will demonstrate your commitment to delivering reliable and cost-effective solutions.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's service operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
