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- Tasks: Handle customer inquiries and manage cases for social housing support.
- Company: Dynamic construction services company in North London.
- Benefits: Hybrid work schedule, competitive pay, and supportive team environment.
- Why this job: Make a difference by helping those with accessibility needs in the community.
- Qualifications: Experience in social housing and strong customer service skills.
- Other info: Ongoing temporary position with flexible working hours.
The predicted salary is between 36000 - 54000 £ per year.
A construction services company in North London is seeking a Customer Service Officer for a temporary ongoing position. The role offers a hybrid work schedule with 36 hours per week at a rate of £18.42 PAYE.
Successful candidates will handle calls, manage cases, and address customer inquiries, focusing on those with accessibility needs. Previous experience in social housing is required for this role.
Social Housing Support Specialist (Hybrid) in London employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Support Specialist (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Officers and think about how your experience aligns with the role. Practising your answers can really boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your previous experience in social housing during conversations or interviews. Make sure they see how your background makes you the perfect fit for their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Social Housing Support Specialist (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers with accessibility needs and how your background makes you a great fit for the team.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing. Understand the key issues and challenges faced by customers, especially those with accessibility needs. This will show that you're not just familiar with the role but genuinely care about the people you'll be helping.
✨Practice Your Communication Skills
As a Customer Service Officer, clear communication is key. Practice answering common interview questions out loud, focusing on how you can convey empathy and understanding. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully resolved customer issues, particularly in social housing. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and effectiveness.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer service or their support for employees working in hybrid roles. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
