At a Glance
- Tasks: Be the go-to person for residents during maintenance projects, ensuring smooth communication and satisfaction.
- Company: Join a leading contractor in the social housing sector, making a difference in your community.
- Benefits: Earn £18.00 per hour with a full-time role and gain valuable experience.
- Other info: Opportunity to work in a dynamic environment with a focus on community engagement.
- Why this job: Make a real impact by supporting residents and enhancing their living conditions.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 18 - 18 £ per hour.
Location: Hackney, London
Contract: 6-8 Month Fixed-Term Contract
Sector: Social Housing / Planned Maintenance
£18.00 per hour
Overview
We are currently seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned maintenance works within the Social Housing sector across Hackney. This is an excellent opportunity for a customer-focused professional with experience managing resident relationships throughout refurbishment and maintenance programmes. The successful candidate will act as the key point of contact between residents, site teams, and the client, ensuring works are delivered with minimal disruption while maintaining high levels of customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for residents before, during, and after works are carried out.
- Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams.
- Conduct resident consultations, property visits, and pre-start meetings.
- Keep residents informed of project timelines, access requirements, and any changes to scheduled works.
- Manage resident expectations and resolve queries, concerns, and complaints in a professional and timely manner.
- Coordinate access arrangements to ensure programme targets are achieved.
- Support vulnerable residents and ensure any specific needs are communicated to operational teams.
- Maintain accurate records of resident interactions, appointments, and project updates.
- Assist with customer satisfaction surveys and ensure high levels of resident engagement throughout the project.
- Work closely with site management teams to identify and resolve issues that may impact residents.
Requirements
- Previous experience working as a Resident Liaison Officer within Social Housing is essential.
- Experience supporting planned maintenance, refurbishment, decarbonisation, kitchen & bathroom, roofing, or external works programmes.
- Strong communication and interpersonal skills.
- Ability to manage challenging situations and resolve complaints effectively.
- Excellent organisational and administrative abilities.
- Proficient in Microsoft Office and housing management systems.
- Full UK driving licence preferred but not essential.
Desirable Experience
- Working on occupied social housing properties.
- Knowledge of tenant satisfaction measures and resident engagement best practices.
- Experience supporting vulnerable residents and diverse communities.
Resident Liaison Officer in London employer: The Construction Index Ltd
Join a dynamic team in Hackney, where we prioritise a supportive work culture and employee development. As a Resident Liaison Officer, you will benefit from competitive pay, opportunities for professional growth, and the chance to make a meaningful impact in the community by enhancing resident experiences during maintenance projects. Our commitment to fostering positive relationships and ensuring high levels of customer satisfaction makes us an excellent employer for those seeking rewarding employment in the social housing sector.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Construction Index Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Construction Index Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Construction Index Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Construction Index Ltd. Apply directly through us to stand out!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Construction Index Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident Liaison Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Construction Index Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Construction Index Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
