At a Glance
- Tasks: Handle customer enquiries, coordinate services, and build relationships with suppliers.
- Company: Fast-paced service business in Mitcham, London, with a focus on growth.
- Benefits: Salary between £25,000 to £30,000, career development, and full training provided.
- Other info: Exciting environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or office coordination, strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
This role is for a Customer Service Coordinator based in Mitcham, London. The position offers a salary range of £25,000 to £30,000 per annum, with benefits and opportunities for career development. Our fast‑paced service business is growing and we are looking for two highly organised professionals to join our busy office team in South London. The successful candidates will be confident on the phone, commercially aware, and comfortable making outbound calls to build relationships, source solutions, and help maximise business opportunities. Full training will be provided, along with genuine long‑term career development opportunities.
Key Responsibilities
- Handle inbound customer enquiries via phone and email
- Provide outstanding customer service throughout the enquiry and booking process
- Make outbound calls to suppliers, partners, and customers where required
- Coordinate services and bookings using the company CRM system
- Process customer payments accurately
- Build relationships with external suppliers and service providers
- Assist customers in finding suitable solutions for their requirements
- Work closely with the wider operations team to ensure smooth service delivery
- Maintain accurate records and update internal systems
- Support the business in identifying opportunities to improve customer experience and service efficiency
Skills & Experience
- Previous experience within a customer service, sales support, telesales or office‑based coordination role
- Comfortable handling a high volume of phone‑based enquiries
- Confident communicator with an excellent telephone manner
- Highly organised with strong attention to detail
- Able to work effectively within a fast‑paced environment
- Commercially aware and confident building relationships over the phone
- Strong written communication and email skills
- Competent IT and administration skills
- Previous experience using CRM or booking systems would be advantageous but is not essential
If you enjoy working in a fast‑moving environment where no two days are the same and take pride in delivering exceptional customer service, we'd love to hear from you. Apply now!
Customer Service Coordinator in London employer: The Construction Index Ltd
Join our dynamic team in Mitcham, London, where we prioritise employee growth and development in a fast-paced service environment. As a Customer Service Coordinator, you'll benefit from comprehensive training, a supportive work culture, and the opportunity to build meaningful relationships while delivering exceptional customer service. With a competitive salary and a focus on career advancement, this is an excellent place for motivated individuals looking to thrive in their careers.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will help you feel more confident and ready to impress during those outbound calls.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and thinking about how you can contribute to the team. Plus, it gives you a chance to find out if the company is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can engage effectively with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice your telephone manner before the interview. You could even do mock calls with a friend to get comfortable. Focus on being clear, friendly, and professional, as this will reflect well on your ability to handle customer enquiries.
✨Showcase Your Organisational Skills
Being highly organised is crucial for this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight any tools or methods you used to stay organised, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, opportunities for career development, or how they measure success in customer service. Thoughtful questions can leave a lasting impression.
