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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, in a supportive environment.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in customer care while developing your skills in a dynamic industry.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in administration preferred.
- Other info: Opportunities for career growth and commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Scotland East Division, located in Livingston is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
Responsibilities
- This role reports to the Division’s Head of Customer Care.
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications & Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills & Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
In Return We Can Offer You
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
Customer Care Coordinator in Livingston employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Livingston
✨Tip Number 1
Get to know the company! Research Bellway and their values, especially around inclusivity and customer care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to liaise with various teams. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Bellway.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Bellway team.
We think you need these skills to ace Customer Care Coordinator in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in administration and any exposure to the construction or house building sector. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, ensure there are no typos or errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Company
Before your interview, take some time to research Bellway and their commitment to inclusivity and customer care. Understanding their values and culture will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with different stakeholders in previous roles. This will demonstrate your ability to liaise with both internal teams and customers.
✨Demonstrate Your Organisational Skills
This role requires excellent administration skills. Be ready to discuss how you manage multiple tasks and deadlines in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the challenges faced in the role, or how Bellway supports its employees' development. This shows your genuine interest in the position.
