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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway Homes, a leader in the construction industry with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference in customer care and satisfaction.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role.
The predicted salary is between 28800 - 43200 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
This role is to join Bellway’s East Midlands Division, located in Leicester, as a Customer Care Coordinator within the Division’s Customer Care team. The role reports to the Division’s Customer Care Manager.
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements, ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, and site teams to deal with latent building defects.
Experience: Experience of working as an Administrator in a fast paced environment. Experience of working within the construction or house building sector is desirable.
Qualifications and Training: GCSE Maths and English – Grade 4+ (or equivalent).
Skills and Aptitude: Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people. Ability to liaise with internal and external personnel. Good administration skills with the ability to coordinate numerous issues during the working day. Able to work to deadlines in a fast paced environment. Ability to work on own initiative. Proficient IT skills with a good working knowledge of Microsoft Office (Word, Excel and Outlook). Committed to diversity and inclusion.
The Role and Working Conditions: Will be flexible in respect to day to day duties and hours worked. Ability to travel to all development sites, including the divisional office. This role requires occasional Saturday working from 09:00 to 13:00.
In Return We Can Offer You:
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
Note: We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Co-Ordinator in Leicester employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Leicester
✨Tip Number 1
Get to know the company! Research Bellway Homes and their values. When you understand their culture, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Customer Care Coordinator, you'll need to chat with various people. Role-play with a friend or use our resources to boost your confidence!
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team. This shows you're genuinely interested and ready to jump in and make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Care Co-Ordinator in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in administration and any exposure to the construction sector, as this will show us you understand the industry.
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Organised and Detail-Oriented: We love candidates who can juggle multiple tasks! In your application, mention specific instances where you've successfully managed various responsibilities or projects, especially in a fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Company
Before your interview, take some time to research Bellway Homes. Understand their values, culture, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with different stakeholders in previous roles. Be ready to demonstrate your interpersonal skills during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to coordinate multiple tasks or resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools to illustrate your proficiency.