At a Glance
- Tasks: Engage with residents, ensuring smooth communication during maintenance and refurbishment projects.
- Company: Join a dedicated housing team in Leatherhead focused on positive resident experiences.
- Benefits: Competitive pay, full-time hours, and the potential for permanent employment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service or social housing, with strong communication skills.
The predicted salary is between 37000 - 39000 £ per year.
We are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works. The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.
Key Responsibilities
- Build and maintain positive relationships with residents and stakeholders
- Provide clear communication regarding planned works, schedules, and any disruptions
- Carry out resident consultations, home visits, and satisfaction surveys
- Handle resident enquiries, complaints, and concerns professionally and efficiently
- Work closely with site managers, operatives, and client teams to ensure smooth delivery of works
- Ensure vulnerable residents receive additional support where required
- Maintain accurate records, reports, and resident communication logs
- Assist with access arrangements and minimise no-access issues
- Monitor customer satisfaction and help drive service improvements
Requirements
- Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer, or within social housing/customer service
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Ability to manage difficult situations calmly and professionally
- Experience handling complaints and resident queries
- Good IT skills including Microsoft Office
- Full UK driving licence
Resident Liaison Officer in Leatherhead employer: The Construction Index Ltd
Join our dynamic team in Leatherhead as a Resident Liaison Officer, where we prioritise a supportive work culture that values communication and collaboration. We offer competitive pay, opportunities for professional growth, and a commitment to enhancing the resident experience through meaningful engagement. Our location in Surrey provides a vibrant community atmosphere, making it an ideal place for those looking to make a positive impact in housing services.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication skills. Think about real-life examples where you've successfully handled resident complaints or built strong relationships, as these will really impress potential employers.
✨Tip Number 3
Show your passion for delivering a positive resident experience! During interviews, share your enthusiasm for helping residents and how you can contribute to a smooth delivery of works. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Resident Liaison Officer in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering a positive resident experience. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled difficult situations or complaints in the past. We’re looking for someone who can manage challenges calmly and effectively, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like handling resident enquiries and maintaining communication logs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully communicated with residents or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a difficult resident or managing disruptions during maintenance works. Think of relevant examples from your experience and structure your answers using the STAR method (Situation, Task, Action, Result) to keep your responses clear and concise.
✨Demonstrate Your Problem-Solving Abilities
The role requires strong organisational and problem-solving skills. Be ready to discuss times when you've had to think on your feet or come up with creative solutions to challenges. Highlighting these experiences will show that you can handle the demands of the job effectively.
