At a Glance
- Tasks: Answer calls and provide residents with updates on ongoing works.
- Company: Join a supportive team in a dynamic call centre environment.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Great opportunity for those looking to start their career in customer service.
- Why this job: Make a difference by helping residents and resolving their queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26227 - 26227 £ per year.
To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such as logging calls, updating records and escalating issues when necessary.
Job Details
- Salary: Up to £26,227.50 per annum
- Type: Full Time
- Region: UK - South East
- Town/City: Leatherhead, Surrey
- Posted: 30/04/2026
- Reference: TBGCCA_1777540549
Responsibilities
- Obtain client information by answering telephone calls and verifying information.
- Resolve customer problems.
- Take notes of conversations and record on the internal company IT System.
- Escalate or pass through calls to the appropriate personnel.
- Any other duties as may be reasonably requested by the Call Centre Team Manager or Customer Service Manager.
Call Centre Agent in Leatherhead employer: The Construction Index Ltd
Join our dynamic team in Leatherhead, where we prioritise employee well-being and professional growth. As a Call Centre Agent, you'll benefit from a supportive work culture that values your contributions, offers comprehensive training, and provides opportunities for career advancement within the organisation. Enjoy a competitive salary and the chance to make a meaningful impact in our community by assisting residents with their queries.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Leatherhead
✨Tip Number 1
Practice your phone skills! Since you'll be answering calls as a Call Centre Agent, it’s crucial to sound confident and friendly. Grab a friend and do some mock calls to get comfortable with handling queries.
✨Tip Number 2
Know the company inside out! Research the ongoing works and services they provide. This will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues. This will demonstrate your ability to handle queries efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Agent in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Call Centre Agent role. We want to see how your skills can help us provide top-notch service to our residents!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves answering calls and resolving queries, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Construction Index Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Agent. Familiarise yourself with common queries and issues that residents might have regarding ongoing works. This will help you demonstrate your knowledge and show that you're ready to tackle the job head-on.
✨Practice Active Listening
During the interview, showcase your active listening skills. This is crucial for a Call Centre Agent role. Make sure to listen carefully to the questions asked and respond thoughtfully. You can even paraphrase the interviewer’s questions to show you’re engaged and understand what they’re looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to resolve a customer issue or handle a difficult call. Think of examples from your past experiences where you successfully managed similar situations. This will highlight your problem-solving skills and ability to stay calm under pressure.
✨Show Your Administrative Skills
Since the role involves logging calls and updating records, be prepared to discuss your organisational skills. Mention any experience you have with IT systems or administrative tasks. If you can, bring examples of how you've efficiently managed records in previous roles to back up your claims.
