At a Glance
- Tasks: Manage resident services, budgets, and team performance while fostering a vibrant community.
- Company: Dynamic property management company focused on creating exceptional living experiences.
- Benefits: Competitive salary, discretionary bonus, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on inclusivity and career development.
- Why this job: Make a real difference in residents' lives and build a thriving community.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 42000 - 45000 £ per year.
Salary: £42,000 – £45,000 per annum + up to 10% discretionary bonus
Type: Full Time
Locations: Brighton and Horsham, UK
Posted: 21/05/2026
Reference: BBBH12325_1779359137
Key Responsibilities- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- Setting clear objectives in line with business strategy and measuring performance against these objectives
- Conducting regular 1:1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance
- Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession and talent processes and the D&I strategy
- Adhering to all company processes in people management, role‑modeling professional behaviours at all times and ensuring an inclusive workplace with zero tolerance of discrimination
- Ensuring recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically about future needs and in line with D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Handling initial enquiries, booking viewings and negotiating offers
- Agreeing leasing offers and processing them
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation
- Organising and running tenant services via third parties and in‑house
- Ensuring up‑to‑date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- Acting as the first point of call for residents to report maintenance issues
- Co‑ordinating all contractor appointments and repairs, logging issues to ensure required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination, liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first‑class presentation of apartments
- Meeting and greeting all new tenants; providing Welcome Packs and tenancy information
- Completing check‑in and check‑out reports; determining deposit returns
- Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals and driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis
- Driving rental growth and ensuring that rents are maximised yet competitive within the local market, providing strategies to help increase lets
- Prior experience within Build‑to‑Rent, Lettings or Property Management
- Strong line‑management skills
- Strong troubleshooting skills
- Strong customer‑service ethic/background
- Positive, can‑do attitude
- Common sense approach
- Ability to think on the spot and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Strong financial management skills
- ARLA/IOSH designation would be desirable
Working hours: Monday to Friday 9 am – 6 pm
Area Resident Services Manager in Horsham employer: The Construction Index Ltd
As an Area Resident Services Manager in Brighton and Horsham, you will join a dynamic team that prioritises employee growth and inclusivity, offering clear pathways for career advancement through coaching and training. Our vibrant work culture fosters collaboration and community engagement, ensuring that you not only contribute to the success of our residents but also enjoy a fulfilling and rewarding work environment. With competitive salaries and a discretionary bonus, we are committed to recognising and valuing your contributions while providing a supportive atmosphere that champions diversity and professional development.
Contact Details:
The Construction Index Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area Resident Services Manager in Horsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We recommend practising common interview questions and even role-playing with a friend to boost your confidence. Remember, it’s all about showcasing your personality and skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the position and appreciate the opportunity. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Area Resident Services Manager in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Resident Services Manager role. Highlight your experience in property management and customer service, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific skills from the job description, like your strong line-management skills or your positive attitude, and how they’ll benefit our team.
Showcase Your Communication Skills:Since this role involves a lot of communication with residents and team members, make sure your written application reflects your excellent written etiquette. Keep it clear, concise, and professional while still showing your warm personality.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Numbers
As an Area Resident Services Manager, you'll be managing budgets and financial performance. Brush up on your financial management skills and be ready to discuss how you've maximised income or reduced costs in previous roles. Bring specific examples that demonstrate your ability to manage budgets effectively.
✨Showcase Your People Skills
This role involves a lot of team management and resident interaction. Prepare to talk about your experience in leading teams, conducting appraisals, and fostering an inclusive workplace. Think of instances where you’ve successfully resolved conflicts or improved team dynamics.
✨Demonstrate Your Customer Service Ethic
With a strong customer-service background being essential, be ready to share stories that highlight your approach to resident satisfaction. Discuss how you've handled complaints or gone the extra mile to ensure a positive experience for residents.
✨Be Ready to Discuss Community Engagement
Creating a community feel is key in this role. Prepare ideas on how you would engage residents through events or communication strategies. Think about past experiences where you’ve successfully built community ties or enhanced resident involvement.
