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For Companies At a Glance
- Tasks: Lead a dynamic team and oversee daily operations in a contact centre.
- Company: Join a reputable maintenance and facilities management company in Salford.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a real impact by leading a team and driving new initiatives.
- Qualifications: 3+ years in a contact centre and previous leadership experience required.
- Other info: Immediate start available with opportunities for growth and development.
The predicted salary is between 19200 - 22400 £ per year.
Overview
Scheduling/Helpdesk Team Leader – Immediate Start/Notice period
Location: Salford, Manchester. Salary: £32,000 per annum. Type: Temp to Perm / Full Time. Working Hours: Monday to Friday, 8:30am – 5:00pm.
Responsibilities
- Manage and lead a team of contact centre operatives
- Oversee the daily operations of the scheduling team
- Conduct regular 1-to-1s and performance reviews
- Maintain and update training documentation and identify team training needs
- Support the rollout of new processes and initiatives
- Ensure compliance with all relevant procedures and policies
Requirements
- Minimum 3 years\’ experience in a contact centre environment
- 3+ years experience in a team leader or supervisory role
- Strong organisational and prioritisation skills
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to lead and motivate a team in a dynamic environment
If you\’re interested, please send your CV or call Jess on 01618869670 for more information.
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Helpdesk Team Leader employer: The Construction Index Ltd
Contact Detail:
The Construction Index Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! Since this role is all about managing a team, be ready to share examples of how you've successfully led teams in the past. Highlight your ability to motivate and support others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Helpdesk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Team Leader role. Highlight your experience in contact centres and any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key, don’t shy away from demonstrating these in your application. Use clear and concise language, and make sure there are no typos or errors.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed teams or projects effectively. This will show us you have the strong organisational skills we need.
Apply Through Our Website: For the best chance of getting noticed, apply through our website. It’s super easy and ensures your application goes straight to us. We can't wait to see what you've got!
How to prepare for a job interview at The Construction Index Ltd
✨Know Your Team Dynamics
Before the interview, think about how you would manage and lead a team of contact centre operatives. Be ready to discuss your leadership style and how you motivate your team, as this will show that you understand the dynamics of a scheduling team.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational and prioritisation skills. Think of specific situations where you successfully managed multiple tasks or projects, as this will demonstrate your ability to oversee daily operations effectively.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare a brief introduction about yourself and your experience, ensuring it’s concise and impactful.
✨Be Ready for Process Discussions
Familiarise yourself with common processes in contact centres and be prepared to discuss how you would support the rollout of new initiatives. This shows that you’re proactive and can adapt to changes, which is vital in a dynamic environment.
